500 status code, or Internal Server Error

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  • Updated 4 weeks ago

Multiple times during the day while retrieving a radar image the http  "500 Status Code:  Internal Server Error" is returned.  Sometimes the error occurs for quite a long time during which the radar is offline.  If the server issue could be resolved it would be greatly appreciated.

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Gary Fritz

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Posted 2 years ago

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Gary Fritz

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I'm also seeing numerous ERROR CODE 504: GATEWAY TIMEOUT errors as well
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Brendan Hayes, Official Rep

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What are the exact URLs you're seeing these errors?
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Gary Fritz

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Thanks Brendan.  Here is the URL: http://api.wunderground.com/api/APIKEY/animatedradar/image.gif?centerlat=39.25¢erlon=-86.95&radius=250&width=760&height=620&newmaps=1&num=15&delay=25&timelabel=1&timelabel.x=80&timelabel.y=45&smooth=0

(Edited)
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Gary Fritz

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Over the weekend the errors were quite frequent but during the day today they have subsided a bit but are still occurring.
(Edited)
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Brendan Hayes, Official Rep

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We didn't see any widespread instability, it might have been due to one station in that lat/lon range having bad data.  If it keeps happening, report it again here.  I'm glad its stable now
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Gary Fritz

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This afternoon the regional radar mosaic (referenced above) has stopped updating and HTTP Error Code 504 (Gateway Timeout)  occurs,  Please restore the regional radar mosaic service.  Your assistance is appreciated.

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Brendan Hayes, Official Rep

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I see the basemap is black, is that what you mean?  The URL you previously listed?
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Gary Fritz

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When I sent the URL all I get back is "504: Gateway Time-out The gateway did not receive a timely response from the upstream server or application. or "500: INTERNAL SERVER ERROR"
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Gary Fritz

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Correct.......URL previously listed......here is the actual application page which at the bottom lists error codes when they occur:

http://weatherspotter.net/Index_Regional.php

FYI - this web page uses caching so as not to exceed the retrieval limit


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Gary Fritz

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IF you access this page note it will not allow image update less than 200 seconds (age shown below image)

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Gary Fritz

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As of this evening (Oct 18) radar mosaic retrieval is hit and miss with HTTP Error Code 504 (Gateway Timeout) still occurring quite frequently.
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WeatherVor

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I have the same issue. I think it is quite serious.
It is quite random and frequent. I just noticed when I wanted visually check certain radar image urls I generated. My app keeps trying a few times until it gets a valid response. Sometimes it has to try 20-30 times to get a valid image.
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Gary Fritz

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Errors are continuing this morning......

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, support@wunderground.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log

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WeatherVor

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I think it is getting much worse! A few hours ago it was missing a call every now and then now it does not work about a minute for every 2-3 minutes.

This needs to be fixed ASAP
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Gary Fritz

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Since the Weather Underground radar mosaic service is no longer able to deliver up to date images I am unfortunately required to pull our newly developed SW Indiana Skywarn regional radar display from service.  I will check back periodically on Weather Underground's progress in restoring this service since the quality radar images it was producing are very beneficial to our Skywarn operations.


Thanks,

Gary Fritz

Dubois County Skywarn (Indiana)

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Brendan Hayes, Official Rep

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We are continuing to look into why this is being unstable.  I understand if you need to hide that feature for now.  We will keep working on this.
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Gary Fritz

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Greatly appreciate your assistance.  Your radar mosaics are the best available!
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WeatherVor

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I have been running a test for about 24 hours the error stopped about 12 hours ago, around 20 August 00:12 UTC
I hope it is permanent fix. Thank you for the quick response!
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Gary Fritz

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Since the errors appear to have stopped with our Skywarn regional radar mosaic as well I have reinstated our Southern Indiana Weather Spotter Reference Skywarn regional radar web page.  Appreciate the quick resolution of this issue. 

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Gary Fritz

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Appears the radar mosaic is no longer updating.....it is 12 noon EDT and the latest animation produced is from 10:17 AM (not sure which day).  Tried refreshing and for a while an animated image was returned with afternoon time stamps.  Please bring the radar mosaic back into operation.  Thanks, Gary Fritz, Dubois County Skywarn (Indiana)
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Gary Fritz

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Appears I need to pull the radar mosaic from service again - it is showing images with future day stamps but images that are from some time in the past.  Don't want to mislead the public into thinking these are current images.  Will reinstate when issue corrected.  Appreciate you support.
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WeatherVor

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The service is down! I started another thread Wundermap API does not return any image! so far no reply from Weatherunderground
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Gary Fritz

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Appears the mosaic radar is working again......so far today the images appears to be up to date
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Brandon

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I'm now getting the same error 500, whats strange it the url works in the browser but when I run it from a command line I get the error
edit:
seems to be working fine now with no changes to my scripts.

edit2:
For anyone still having this problem, I slowed the download rate to 20kb/s and seem to be getting consistent results now.
(Edited)
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ZiM aLi

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/install/ directory gives error 500

config/defines.inc.php changed to true same generic error page

permissions set 0775 and 0664 for files after webservice

PHP Version 5.5.37

Wanted a fresh clean install after database backup upload took down front and BO

I’ve installed prestashop manually several times without issues so not sure where my problem is with TB

Using hostgator but their shared business account does not have softaculous only quick install

see: Tutuapp 9Apps Aptoide
(Edited)