"Update PLan" or "View Billing Information" links are not tied paid subscription

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  • Question
  • Updated 2 months ago
i just paid to change one my key settings to Cumulus/Drizzle. I got the confirmation of the payment but the settings still show the subscription as developer and the link "View Billing Information to upgrade, etc" does not do anything, It just returns with my current settings. I want to have two keys one as a developer and one for production with the subscription I just paid for. How do I fix this?
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rpourzia

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  • frustrated

Posted 6 years ago

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Brendan Hayes, Official Rep

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There's a drop list on the upper right where you can select which key you're looking at. When you hit the View Billing for the key you're paying for, you should see your billing info. When you're on the free key, the View Billing doesn't do anything.
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Jose Ines Cantu Arrambide

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Hi, I have an active plan for my only key, but when I hit View Billing nothing shows up. Need Help. Also the contact me link below is for sales purposes not for technical help. Could find one. Thank you.
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Jose Ines Cantu Arrambide

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Please help!, need to update billing!
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Victoria Gardner, Official Rep

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Jose, if you're still looking for help, please email me:  victoria.gardner@ibm.com.