"Update PLan" or "View Billing Information" links are not tied paid subscription | The WeatherAPI Community Customer Community

i just paid to change one my key settings to Cumulus/Drizzle. I got the confirmation of the payment but the settings still show the subscription as developer and the link "View Billing Information to upgrade, etc" does not do anything, It just returns with my current settings. I want to have two keys one as a developer and one for production with the subscription I just paid for. How do I fix this?

rpourzia

2 Posts
0 Reply Likes
frustrated

Posted 7 years ago

7 years ago

Brendan Hayes, Official Rep

962 Posts
124 Reply Likes

There's a drop list on the upper right where you can select which key you're looking at. When you hit the View Billing for the key you're paying for, you should see your billing info. When you're on the free key, the View Billing doesn't do anything.

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2 years ago

Jose Ines Cantu Arrambide

2 Posts
1 Reply Like

Hi, I have an active plan for my only key, but when I hit View Billing nothing shows up. Need Help. Also the contact me link below is for sales purposes not for technical help. Could find one. Thank you.

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1 person likes this

2 years ago

Jose Ines Cantu Arrambide

2 Posts
1 Reply Like

Please help!, need to update billing!

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2018-10-15T21:23:46+00:00

Victoria Gardner, Official Rep

665 Posts
95 Reply Likes

Jose, if you're still looking for help, please email me: victoria.gardner@ibm.com.