There is a webserver problem with our data in cloud hosting provider. They shut down all of the instances and they are not coming back up correctly. We have all hands on deck and are working through the problems as quickly as possible. Please bear with us as we work to fix this.
Brendan Hayes, Official Rep
Posted 3 years ago
here with one photo the problems is more than usually ,at 95% of pws return data from metar airports, i understand the wu because sometimes happend when use dynamic data servers.
from the other side i cannot understand why some problems still after 1 week, i hope programmers resolve this problem and at the future wu resolve and some other problems with api because is not very stable data 1 year now.
but we love wu because gives so manys apis to us to work with this apis. thanks wu and now is the time to need be more patiense all of us
from the other side i cannot understand why some problems still after 1 week, i hope programmers resolve this problem and at the future wu resolve and some other problems with api because is not very stable data 1 year now.
but we love wu because gives so manys apis to us to work with this apis. thanks wu and now is the time to need be more patiense all of us
Looks like everything works! Congratulations.
Not everything; you still can’t save the status.
everything is not working!! What is going on???
Brendan, how about some sort of an update?
(Edited)
I agree that an official update of system status is in order. KMTPLAIN4 and associated weathercam continue to have problems at WU end. Cam was dropped after only 8 hours of stagnant image, all the while successfully uploading current images. Station page says I'm not reporting after 6 minutes, when I clearly am. Still no way to update status, and visit counter still stuck at 1. On the upside, there are now 200% more PWS options for my Montana location, and WU has introduced a new feature on the PWS station pages ( DISQUS ) I remain patient as always, Montanaphil
Brendan Hayes, Official Rep
Our team knows. They have been spending days and nights working on things, but it turns into a whack-a-mole game. The changes made to servers to prevent the Meltdown vulnerability decreased their efficiency so they don't scale the same. We are trying to balance the load with the right number of servers. This includes ingesting the data, storing the sata, and replicating the data across the servers. We know its broken and have not stopped working on it. I'm sorry for the trouble this has been causing.
Thank You !!
Thank you! We appreciate your response and efforts. What will be done to prevent this in the future?
Thank You for the continued efforts!
John
Thank You for the continued efforts!
John
New problem, no web cam posting. They all stopped last night about 11pm eastern
(Edited)
Cams are down again. Started dropping off around 11am today. FTP test on several cams of mine not getting into the servers. Looking at wonder map, most cams in the same situation. Someone PLEASE fix these servers. Oh, I didn’t get the “I’m sorry email”. Been a paying member since 2008.
(Edited)
Yes John, it seems the explanation/apology e-mail was premature. Weather data at 15 minute intervals I can live with for awhile. Cam images, especially DOT highway cams here in Montana, have to be current to be effective. Image update lag currently up to 6 hours now, including my own PWS. Been a rough ride for all the last 10 days.
Any idea how long this will take ?
Some PWS owners apparently got emails yesterday, re: https://www.wxforum.net/index.php?topic=33628.0
I too have noticed webcam images have stopped being displayed. they are however being accepted in ftp uploads. they are just failing to be processed by WU
(Edited)
The servers occasionally accept the image, yes. However none are posting. There are a few scattered around the country that are squeaking by. Unsatisfactory either way.
As of Sunday morning,1-14-18, Cams are being dropped and inactivated by WU, at exactly 24 hours stale. This has always been standard policy, and is one of the few things that you can count on to work at WU currently. This is regardless of FTP uploads reporting success or failure. I still remain optimistic that WU can get a handle on this. I am using the Disqus feature at bottom of station page to post status and current image. See KMTPLAIN4.
All the same problems here (KORREDMO58), but my Cam exceeded 24 hours by at least 10 minutes! and it's gone now.
Really I just had a question, where do you plug in the photo on your 'about PWS' link?
Really I just had a question, where do you plug in the photo on your 'about PWS' link?
Kenneth, the photo was posted late 2016 by uploading using the now discontinued Wunderphotos feature at WeatherUnderground. I am not aware of a workaround for that currently, but someone on this forum may know for sure. Regards, Montanaphil
Now they’ve totally removed status so we cannot do anything. Is that considered fixed ?
Do you know of another wx site that we can post to?
Victoria Gardner, Official Rep
Hi Leo and James.
I understand that these changes can be difficult but I want to assure you that Personal Weather Station (PWS) contributors will continue to have complete access to their own data as well as a limited range of additional data, such as short-term forecast, through the Weather Underground API as well as through the Wunderground web site. If you have a PWS currently reporting to us, your access for that data is, and will be, free.
There are a variety of other open access services. You are free to make your own choices in that regard. Every site is going to go through changes, some of which may seem reasonable and some of which won't. If you're already connected to Weather Underground, you're already part of the community. I've personally been on WU for decades, and I know I'm not turning away anytime soon.
I'm pretty sure no one at WU is evil. Just real people working really hard to do the best that they can.
Victoria Gardner
victoria.gardner@ibm.com
I understand that these changes can be difficult but I want to assure you that Personal Weather Station (PWS) contributors will continue to have complete access to their own data as well as a limited range of additional data, such as short-term forecast, through the Weather Underground API as well as through the Wunderground web site. If you have a PWS currently reporting to us, your access for that data is, and will be, free.
There are a variety of other open access services. You are free to make your own choices in that regard. Every site is going to go through changes, some of which may seem reasonable and some of which won't. If you're already connected to Weather Underground, you're already part of the community. I've personally been on WU for decades, and I know I'm not turning away anytime soon.
I'm pretty sure no one at WU is evil. Just real people working really hard to do the best that they can.
Victoria Gardner
victoria.gardner@ibm.com
Victoria Gardner, Official Rep
I'm sorry you feel that way, James. I hope you'll have a pleasant day.
Victoria Gardner
victoria.gardner@ibm.com
Victoria Gardner
victoria.gardner@ibm.com
Started failing to load any data 2 days ago. Reinstalled app, will not connect to any stations. Same with my wife’s. Both on iPhones if that matters
Victoria Gardner, Official Rep
Okay, if you're having problems with Weather Underground's mobile app, the best place to report it is somewhere related to that. This forum is for the API.
That said "failing to load" doesn't tell me much. Failing to load what? Where? On what sort of device? "Connect to stations" meaning PWSs you control?
I'll need more information in order to report an issue.
Victoria Gardner
victoria.gardner@ibm.com
That said "failing to load" doesn't tell me much. Failing to load what? Where? On what sort of device? "Connect to stations" meaning PWSs you control?
I'll need more information in order to report an issue.
Victoria Gardner
victoria.gardner@ibm.com
I posted my complaint 8 months ago and I am still seeing posts on this topic. How do I GET OUT OF THIS????
Victoria Gardner, Official Rep
Well, the API is nearly completely closed now, so I'm pretty sure, whatever the question was, it is now moot.
But if you think it's not, how about restating it for those of us who weren't here 8 months ago and can't find a prior post by you?
Victoria Gardner
victoria.gardner@ibm.com
But if you think it's not, how about restating it for those of us who weren't here 8 months ago and can't find a prior post by you?
Victoria Gardner
victoria.gardner@ibm.com
Easy. DarkSky.com. You can be done with these cocky people at the same time.
OK - Once again I received an email about this post. At the bottom of that message is a link to "stop receiving....." stuff about this. So I click on it and I end up HERE. Now - how do I unsubscribe from this???? There is no LINK here! This is such a frustrating forum. Not only do they not seem to resolve anything but you can't even stop it!
Victoria Gardner, Official Rep
Ahhhh, how do you stop receiving emails about responses on Forum posts! I'm sorry, I misinterpreted what the referent for "this" was.
1. Click on your name in the upper right corner of the base Forum page.
2. Log in to your account.
3. Click on "Email & Notifications".
4. Edit the settings.
5. Click on the green "Save Email & Notifications" button.
That should do it.
Victoria Gardner
Weather Underground API customer service
1. Click on your name in the upper right corner of the base Forum page.
2. Log in to your account.
3. Click on "Email & Notifications".
4. Edit the settings.
5. Click on the green "Save Email & Notifications" button.
That should do it.
Victoria Gardner
Weather Underground API customer service
They Don’t Care! You are wasting your time. This is the new world. Give them the run around and they will give up. No such thing as service. It’s like getting passed off while on hold...good luck.
(Edited)
Victoria Gardner, Official Rep
^^^ The irony of the "they don't care" and "no such thing as service" directly under the answer is amazing.
Brendan Hayes, Official Rep
Ganny
Ganny
Ganny
Brendan Hayes, Official Rep
Ganny