There is a webserver problem with our data in cloud hosting provider. They shut down all of the instances and they are not coming back up correctly. We have all hands on deck and are working through the problems as quickly as possible. Please bear with us as we work to fix this.
Brendan Hayes, Official Rep
Posted 3 years ago
seems like a good opportunity to migrate over to AWS
Brendan Hayes, Official Rep
It was AWS that did it.
what? really?! I'm surprised. Their support is great..Hope everything works out!
I figured. Something related to Amazon EC2 Instance Reboot Maintenance?
My servers were down because of that.
Hope everything works out for you soon.
Thanks for all the works. Cheers :)
My servers were down because of that.
Hope everything works out for you soon.
Thanks for all the works. Cheers :)
Brendan Hayes, Official Rep
Things are mostly fixed now. We were able to restore HTTP access last night, and have been working on reconnecting things behind the scenes for the data to be processed and put into the right places. That is why some values themselves might still have an issue. We are continuing to https://www.cnbc.com/2018/01/03/microsoft-google-respond-to-intel-chip-vulnerability.html
Still getting timeouts with UnderTheWX.app on macOS. Data seems to get through about once every 10 minutes. Good enough to prevent Wunderground from sending automatic, "Is your PWS down?" emails.
Thank you folks for all the hard work! Looks like things are coming back. Still don’t have the cams posting . There was one post last evening just after 6 pm est. nothing since. You guys had them working great right before this happened. Hope it all comes together.
My Wunderground App is not working. I’ve had lots of trouble getting it to connect. When will this issue be fixed?
My WU app has been down for > a week. Any progress?
Uninstall the app, then re-install. That worked for me.
App en virker ikke på min Huawei pro 20... Hva er galt?? Fungerer fint på Samsung telefon
Victoria Gardner, Official Rep
Terje, what app doesn't work on your phone? The API or the Wunderground mobile weather?
victoria.gardner@ibm.com
phone 978-552-1406
victoria.gardner@ibm.com
phone 978-552-1406
My station is not working consistently. My Weatherlink works fine.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KORNEWPO10&cm_ven=localwx_pws...
https://www.weatherlink.com/bulletin/eeb7e036-fc88-4a65-9515-47596c324e94
Is there a time frame when it all gets fixed? I also hear rumors about WU getting out of this service. Thanks Leo Schulz, Newport, OR
https://www.wunderground.com/personal-weather-station/dashboard?ID=KORNEWPO10&cm_ven=localwx_pws...
https://www.weatherlink.com/bulletin/eeb7e036-fc88-4a65-9515-47596c324e94
Is there a time frame when it all gets fixed? I also hear rumors about WU getting out of this service. Thanks Leo Schulz, Newport, OR
Victoria Gardner, Official Rep
Leo, can you tell me what you mean by "not consistently"? When I look at it now, it looks fine to me. Since I'm not you, I cannot see your weatherlink.com data.
Thanks for the updates - my PWS is back up... still waiting on the web cam server to come back...
Any word on getting the cams back up?
Same here, WU app is not working. By the way...WHY did you get rid of the STORM App? Big mistake!! I’m hearing sooo many complaints. Please, stop taking great software that your customers get used to, away from us? Makes no sense.
Which app and on which platform? I have two on my iPhone and Wunderground app still works but WunderMap aborts at startup but that might be due to an iOS update. This is as of Sat morning 6/23/2018
Wunderground app on iPhone.
Seems to be working. Just checked again and I see that my PWS temp just went up so it's current.
Still not working on my iphone for last 2-3 days
Got it working, uninstall and re-install the WU app. Seems to be the fix.
I've tried that. Tells me cannot update my location and app is stuck on 5 days ago.
I did the re-install and it works now
After about 2 weeks of my app being frozen on one screen . . . even after un/reinstalling several times days apart, Today I did it again and it reloaded and is working. Interesting thing is that it installed as a first time user; I had to reset my preferences. But glad it's back and hope it stays. Best weather app by far!!!
STORM was the best weather app. As usual, WU/TWC gets rid of apps people like. Makes great business sense huh? They need to wake up.
I cannot access the API, even the link https://www.wunderground.com/weather/api is not working for me.
24 hours now, and its hit or miss, mostly miss when it comes to API, its not likely they know how to fix it yet.
Brendan Hayes, Official Rep
We are still working on the problem. Bringing everything back online created a network switch problem. IT continues to address the issue.
Hang in there.. :) Your work is appreciated!
Does this mean you're also fixing all of the other website issues, like "favorites" and page preferences not being saved and all the radar page problems? Those have been going on for months.
Brendan Hayes, Official Rep
That is different and the web team has been working on it
Brendan Hayes, Official Rep
Things are up and stable. We are working through any remaining data connections. What are the remaining things people are seeing? Just cams not working?
Indirectly, WXDailyHistory.asp still having troubles such as fetching incomplete sets of records for some stn ID= .
I cannot edit status and does not update the number of times the site has been accessed.
15 and Oceanview KORNEWPO10
15 and Oceanview KORNEWPO10
Not all that "up and stable." my station (KALMADIS73) reports, "This PWS is not reporting; Last updated: 1/5/2018, 2:06:59 PM, 3 minutes ago"
Not reporting? After only 3 minutes? UnderTheWX is having trouble posting data but occasionally getting through.
Not reporting? After only 3 minutes? UnderTheWX is having trouble posting data but occasionally getting through.
Some of your own pages are timing out. Like: https://www.wunderground.com/weather-forecast/UK.html
Some of the interfaces (such as WxDisplayHistory.asp) are returning incorrect local time for the data. Appears default timezone is est, and something on the wu side must be timing out retrieving info on stn timezone. That MALF appears to ripple out, causing some data to not be fetched (such as for a day summary).
Issue is intermittent (the kind all software engineers and IT folken love (?) the most).
Having battled (... errr worked with) computers for nearly 50 years, it appears to me that not enough thought went into what might go wrong in the 'cloud'.
Issue is intermittent (the kind all software engineers and IT folken love (?) the most).
Having battled (... errr worked with) computers for nearly 50 years, it appears to me that not enough thought went into what might go wrong in the 'cloud'.
Sometimes local times and gmt both seem to be correct, but day data returned begins at 00:00:00 gmt, instead of local time.
Yes the FTP sites seem to be down.
Brendan Hayes, Official Rep
Is your cam updating now?
YES! They are working. I have three of them and they are doing well. Only other issues I see is where it shows how many views there have been on a personal weather station. View counter. Stuck on 1. Thank you all for the hard work!!
My cams have not been working for some time. They're the URL type.
They show up on the list, but when I try to associate a webcam to a station and press "save", nothing happens (I'm using the station edit screen). See station KNEROUND3 as an example.
Thanks for all the work you guys doing getting things back up! I know it's a rough ride.
They show up on the list, but when I try to associate a webcam to a station and press "save", nothing happens (I'm using the station edit screen). See station KNEROUND3 as an example.
Thanks for all the work you guys doing getting things back up! I know it's a rough ride.
Nope
Updated: 11:20 PM GMT on January 04, 2018 (21 hours ago)
was the last upload.
Updated: 11:20 PM GMT on January 04, 2018 (21 hours ago)
was the last upload.
My cam updated about two hours ago, so something changed.
but that is it, it has not updated since.
Cams have been random all day. Still need to get the server onboard!
Thank You WU for updates. I offer the following info if it helps.... as reported above, status message for KMTPLAIN4 does not update, from station page or account page. Station counter reverted to 1, stuck at that value. Weather Cam is now testing with success, but not active or displaying. Some cams are coming back here in western Montana, very few of the long-time cams, but some new ones are showing up ! This info is current as of 14:30 Friday, 1-5-18. All of this is much better than status of system on Wednesday morning. Keep up the good work. Montanaphil.
Yep, Cameras died again. I am using FTP from three camsaround the country. Last post from the cameras was 8:15 pm. WU site is running very slow also. Counter for site visits stuck at 1. Unable to update STATUS section. Will not save changes. Oh, forgot to mention the weather graphs and table not working.
Keep at it!
Thank you!
(Edited)
the widgets also seem to be down. Is this the same issue?
Brendan Hayes, Official Rep
URL example?
Brendan Hayes, Official Rep
Thanks
Yep, Cameras died again. I am using FTP from three cams around the country. Last post from the cameras was 8:15 pm this evening. WU site is running very slow also. Counter for site visits stuck at 1. Unable to update STATUS section. Will not save changes. Keep at it!
Thank you!
(Edited)
Status Update Saturday Morning 1-6-18...many more cams back online overnight in the Northwest, including my own CAM4 associated with my PWS KMTPLAIN4. Updating less frequently, but active and visible. Visit counter still stuck on 1, Status message updates won't save, I will continue to monitor and report changes here. Montanaphil
Edit at 0845: many cams (including mine) down again, but does report active and tests successfully.
Edit at 0845: many cams (including mine) down again, but does report active and tests successfully.
(Edited)
Update at 15:15 from Montanaphil: Cam online, image lag almost 2 hours. Counter and status not responding. Weather data current.
Sunday morning update: Station data current and stable. Cam network intermittent at best. Overall, I am back to the conditions described in my Friday PM post (see above) Thanks WU for your efforts so far.
WxDisplayHistory.asp data fetch still often incomplete (sometimes only header displays, no data). Retry(s) eventually succeed.
(Edited)
Still unable to upload observations from my PWS, receiving constant internet failure messages.
My PWS upload also run to timeout...
Looking like wu may only be pulling data from pws, and push attempts (such as via RapidFire) are timing out. Happening with a variety of software, on various kinds of pws.
Verified via WxDisplayHistory.asp .
Verified via WxDisplayHistory.asp .
(Edited)
Intermittent upload success suggests wu is not consistently retrieving stn info. For example, wu appears to default to EST timezone. If script(s) retrieving stn info are timing out, that may leaving wu thinking all stns outside that timezone have incorrect timestamps on their data... at least when some stn info service times out (?).
Just catching up on all this after a holiday vacation. My animated radar gifs are not pulling correctly from the API, but as this is a known issue I'll wait for further updates. If I am incorrect in my interpretation of the current status of the API please let me know so I can take further steps to correct my api calls.
Thanks!
Thanks!
Brendan Hayes, Official Rep
URL for the radar?
http://churchofthegeek.com/weatherradar/ is the page itself.
http://churchofthegeek.com/weatherradar/weatherbig.gif is one of the two gifs on that page, the other one is http://churchofthegeek.com/weatherradar/weather.gif
Looks like one of the two images on that page is working as of right now, but it refreshes every 5 minutes so it will probably be on-again-off-again.
Thanks Brendan!
http://churchofthegeek.com/weatherradar/weatherbig.gif is one of the two gifs on that page, the other one is http://churchofthegeek.com/weatherradar/weather.gif
Looks like one of the two images on that page is working as of right now, but it refreshes every 5 minutes so it will probably be on-again-off-again.
Thanks Brendan!
Brendan Hayes, Official Rep
What does the URL for the radar look like though. When I check your site, its showing the broken cached image you store.
Ah, sorry for the misunderstanding. The two urls I'm calling are below.
('http://api.wunderground.com/api/' + apiKey + '/animatedradar/q/MI/Lansing.gif?newmaps=1&num=12&delay=50&interval=30&width=800&height=600&timelabel=1&timelabel.x=10&timelabel.y=20&rainsnow=1')
('http://api.wunderground.com/api/' + apiKey + '/animatedradar/q/MI/Lansing.gif?newmaps=1&num=12&delay=50&interval=30&width=800&height=600&timelabel=1&timelabel.x=10&timelabel.y=20&radius=300&rainsnow=1')
('http://api.wunderground.com/api/' + apiKey + '/animatedradar/q/MI/Lansing.gif?newmaps=1&num=12&delay=50&interval=30&width=800&height=600&timelabel=1&timelabel.x=10&timelabel.y=20&rainsnow=1')
('http://api.wunderground.com/api/' + apiKey + '/animatedradar/q/MI/Lansing.gif?newmaps=1&num=12&delay=50&interval=30&width=800&height=600&timelabel=1&timelabel.x=10&timelabel.y=20&radius=300&rainsnow=1')
Brendan Hayes, Official Rep
We are seeing the errors, and people worked over the weekend on this as well. We are continuing to address the problems that have been happening.
Good morning, so when do you think things will be fixed? Everything (Web Cams, status etc) was coming back to life and now its dying again. I know you folks have been working on it but it seems as if things are going backwards. Is it time to scrub those servers and start over? Included are some screen shots from this morning.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCWHISP3#history
https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCWHISP3#history
(Edited)
I wish I could get to my weather station page so I could post a status message that explains the problems are beyond my control. Making me, and all other PWS owners look bad...
Tante stazioni eliminate, migliorare il problema grz
Tante stazioni di weatherunderground non funzionano, ci sono ritardi di aggiornamento ed esce metar invece di weatherunderground, migliorare grz
(Edited)
API and general PWS web pages, So it's still broken on 3/3/2018.
Any estimate on if it will ever be fixed?
Any estimate on if it will ever be fixed?
Sunday morning refresh: Station information current and stable. Cam arrange irregular, best case scenario. In general, I have returned to the conditions depicted in my Friday PM post (see above) Thanks WU for your endeavors up until this point.
see: https://inro.in/lucky-patcher/ , https://inro.in/9apps/ & https://inro.in/vidmate/
see: https://inro.in/lucky-patcher/ , https://inro.in/9apps/ & https://inro.in/vidmate/
(Edited)
After around about fourteen days of my application being solidified on one screen . . . indeed, even after un/reinstalling a few times days separated, Today I did it again and it reloaded and is working. Fascinating thing is that it introduced as a first time client; I needed to reset my inclinations. Be that as it may, happy it's back and trust it remains. Best climate application by a long shot!!!
Jamie Loppy
Paul Adams
GinaMaria Opalescent
Victoria Gardner, Official Rep
Victoria Gardner
victoria.gardner@ibm.com
GinaMaria Opalescent
Kimberly Nickle Prince
Now past month,wont load,says RY LATER. Daily I'd go thru steps to clear cache to open it. Uninstalled 7 times! Today installed hoping it works,nope . Cleared cache of 3.9, didn't work....WHY?
Victoria Gardner, Official Rep
Are you using a mobile app or WU on a computer? Are you using the app itself or on a browser? What platform/computer/phone?
I want to help, but there is nothing from our end that has failed to function for a month.
Feel free to respond here or email me directly at victoria.gardner@ibm.com
Victoria Gardner
victoria.gardner@ibm.com
Victoria Gardner, Official Rep
Victoria Gardner
victoria.gardner@ibm.com
Greg Hess
Greg Hess
Victoria Gardner, Official Rep
-- what platform? (mobile (brand?), desktop (model?), browser (which one, version#?))
-- "not working" = what exactly? Where/at what point did it hang? Was something not displaying correctly. I assume it's too late now, but screen shots really help.
-- what software? What version?
Sorry for all the questions, but without this I can't even start reporting the error, much less getting it fixed. Feel free to email me directly.
Victoria Gardner
victoria.gardner@ibm.com
Jim Marshall
Victoria Gardner, Official Rep
Victoria Gardner
victoria.gardner@ibm.com
Jim Marshall
Victoria Gardner, Official Rep
Victoria Gardner, Official Rep
Jim Marshall
Victoria Gardner, Official Rep
--Victoria
Christian Nieman
Christian Nieman
Victoria Gardner, Official Rep
Victoria Gardner
victoria.gardner@ibm.com
v nikolic
Victoria Gardner, Official Rep
--Victoria Gardner
victoria.gardner@ibm.com
caldude
Victoria Gardner, Official Rep
The best place for this information is in the feedback on the Weather Underground web site. This Forum is for APIs, and no one who works on the WU apps or web sites monitors it.
See: https://feedback.weather.com/customer/en/portal/topics/1112033-weather-apps-android-/articles?b_id=1...
Victoria Gardner
Weather Underground API customer service
Jackie Chris
Victoria Gardner, Official Rep
As I noted above, no one who working on the Android app is monitoring this space. The ONLY places I know of to report problems is via the app itself or via the feedback form on the web, https://feedback.weather.com/customer/en/portal/topics/1112033-weather-apps-android-/articles?b_id=17298
You should also note that statements like "fix this app" are unlikely to ever be responded to. If the note does not provide any kind of actionable information, most of the time we are just too busy to start a dialogue about what the problem actually is.
There is an entire team of people working on the app, so keep your eyes open for updates!
--Victoria
sharon parke
Victoria Gardner, Official Rep
--Victoria