Can't reset my password - reset not working

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  • Problem
  • Updated 5 years ago

I've forgotten my password, so I follow the instructions to reset it. After maybe a couple of seconds, I get an email with a link, that I in turn click. Clicking in the link get's me to a page with two boxes, enter your new password, and confirm your new password.  When I click on the Save Your Password button, it errs out with the message: "An unknown error has occurred", and the suggestion that I send another reset request.  I've done this several times, going from a password with upper and lower case letters, number and a punctuation mark to a shorter one and with only numbers and letters, to finally just letters, and I get the same error each time.  Does anybody know what' going on and how I can get my password reset?


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Posted 5 years ago

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