Changing my station name

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Hello,
Our local (small town) airport must have quit sending data to WU, so I joined two other stations in the area and put a new weather station on the air.

The station is working great. The data shows up on WU and all is well, except for one thing. I can't change my station name. The station name is defaulting to our town name. I want to include my ham radio call sign in my station name, but it doesn't update on WU. On the devices page, I can edit the station to whatever I want, and it shows that in the devices pages, but then on the map, it still only shows "[Townname] Station". I wondered if it had to be manually approved, but that was a couple weeks ago and it still doesn't match what I have in the device page.

I emailed support on April 6th and got an automated response:
The Weather Channel
 |  Apr 06, 2019 03:37PM EDT


Thank you for taking the time to write to us. Our team has received your email and will be reviewing it shortly.
Case #1291442

No human response and it's now the 16th. I bumped it again with another email a few days ago, got another automated response, but no human reply. Is WU support still active?

Is there something else I have to do to be able to change my station name?

Thanks
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bassgeek

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Posted 3 days ago

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Photo of Victoria Gardner

Victoria Gardner, Official Rep

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Hi, Bassgeek.  

I am the human.  Hi!

In your case it may be that because you're trying to use a special character (the non-standard zero), the system is disallowing the change to be presented on the page.  I don't know that for sure, and I will check, but this is going to be a relatively low priority question in the problems queue.  

--Victoria
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bassgeek

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Thanks or the reply, Victoria.

I tried removing any special characters, spaces, and using nothing but plain text and it still doesn't change on the map or station listings. I have other ham friends that are using the slash zero Ø in their station name without issue?.?.

Photo of Victoria Gardner

Victoria Gardner, Official Rep

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It may be that now the display name is under algorithm control only.  (Eliminates a lot of multilingual proofing.)  Old names may be grandfathered in.  I'm checking.

--Victoria