Changing my station name

Hello,
Our local (small town) airport must have quit sending data to WU, so I joined two other stations in the area and put a new weather station on the air.

The station is working great. The data shows up on WU and all is well, except for one thing. I can't change my station name. The station name is defaulting to our town name. I want to include my ham radio call sign in my station name, but it doesn't update on WU. On the devices page, I can edit the station to whatever I want, and it shows that in the devices pages, but then on the map, it still only shows "[Townname] Station". I wondered if it had to be manually approved, but that was a couple weeks ago and it still doesn't match what I have in the device page.

I emailed support on April 6th and got an automated response:
The Weather Channel  |  Apr 06, 2019 03:37PM EDT


Thank you for taking the time to write to us. Our team has received your email and will be reviewing it shortly.
Case #1291442

No human response and it's now the 16th. I bumped it again with another email a few days ago, got another automated response, but no human reply. Is WU support still active?

Is there something else I have to do to be able to change my station name?

Thanks