Email Address Breaks Password Recovery

  • 1
  • Problem
  • Updated 4 weeks ago
  • (Edited)
I signed up for Weather Underground using a Gmail account set with a "plus-sign" (+) filter. See this Gmail Blog
entry for details. Depending on who you ask this could be considered an obscure feature, but one that has worked reliably with WU for years. I won't share my email publicly, but it follows this convention, 'text.text+wunderground@gmail.com'.

Since the update when I try to login to the site I get notified that my email/password combo doesn't work. I go to the password reset and get the email with the instructions and the link to update the password. When I click the link the problem is that initially the URL resolves with the plus-sign, but then updates without the plus sign, leaving a space, and breaking the URL.

So it looks something like this in the Address bar:

After Click
Initially the plus sign is present in the URL, but then there's a brief pause before it's refreshed to what's seen below.

After URL Refresh
Here we can see the plus-sign (+) has been replaced with a space character which renders an invalid URL.

Resulting Message from WU
  • ---Invalid Link.---


Reference: (Case #1291806)
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Aaron P

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  • frustrated

Posted 2 months ago

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Claude Felizardo

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This feature of appending "+keyword" to your email address to allow you to determine who is selling your email address is very useful.  I know a couple of system administrators that make use of this on various sites and it is supported at several institutions.  I suspected google did something similar with the embedded periods so that is another option.
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Aaron P

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Yes it very much is and I use both methods as some sites won't let me sign up with a "+" in the email address. So then I just get creative with the arrangement of periods.
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Aaron P

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At this point, I'd be grateful if I could just change my email so that I can access my account.
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Aaron P

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Any help from WU staff would be really appreciated.
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Victoria Gardner, Official Rep

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Hey, Aaron!

Email me with your current email address and I'll see what I can do.

I've also reported this as an error.

--Victoria
victoria.gardner@ibm.com
(Edited)
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Aaron P

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Thank you so much Victoria. I've emailed you directly from the email address I want to use with the email address and a link to this issue in the message.