Errors and No Means to Contact Support

  • 1
  • Problem
  • Updated 4 weeks ago
I have tried contacting support via webforms, emails found, to no avail. We pay a decent sum for this service, and its odd they make it tough to get assistance. 

Hoping for insight from this group and the experts. Constant and numerous number errors

querynotfound 

 /api/ca12381ff2d03138/geolookup/conditions/astronomy/forecast10day/alerts/q/pws:.xml

Station 

OFFLINE:/api/ca12381ff2d03138/geolookup/conditions/astronomy/forecast10day/alerts/q/pws:KWIHUDSO10.xml


We've looked at the logs on our intermediate weather servers, and it appears that a significant amount of our requests are returning unanswered, and sometimes the api server data returned is not in the correct XML format, or is incomplete.


If the experts need details about the account to investigate further, I can provide. 



Photo of Thomas McKeon

Thomas McKeon

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Posted 4 weeks ago

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Photo of Mirco Aragona

Mirco Aragona

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The Stations of the Weather Underground were reduced please do something as soon as possible is very urgent thanks