I'm a paying customer- why am I getting capped at the free level? (see email)

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  • Updated 7 years ago
I pay for 5000 calls per day. It says I pay for 5000 calls per day. But it's saying I've exceed 500 calls per day. What?

Please help.

Your wunderground API key (990d92ca3f0af000) exceeded its allotted usage today by making 501 calls in a day but the limit is 500.
This feature_id has been disabled for the remainder of the day: hourly10day.
We check usage for 24-hour periods based on U.S. Eastern Time.

The plan you are registered for is Cumulus - Drizzle, granting you 5000 calls per day with 100 calls per minute limit for all of the features in the Cumulus package. To upgrade your plan go to: http://www.wunderground.com/weather/a...

Details: exceededcalls_hourly10day: calls: 501 (of 500)
Time: Thu, May 16, 2013 22:25 EDT
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Hunter Gray

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Posted 7 years ago

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Brendan Hayes, Official Rep

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/hourly10day/ is a feature of the Anvil plan, but you're signed up for the Cumulus plan. You can use /hourly/ which gets you today's hourly forecast, and /forecast10day/ as part of Cumulus, but the /hourly10day/ is in Anvil.

Thank you for including the message in your post, it makes it much easier to understand the issue. I hope this helps to explain.