My webcam no longer working after the update.

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  • Updated 1 month ago
My weather camera has worked flawlessly for months, after the update it is no longer online. Do I need to make changes to the ftp settings on the camera to get it working again?
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Kieth Rumbold

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Posted 6 months ago

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John M Hartlove

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Jeff, How did you get it to go?  I used Victoria's link.  Selected Weather Underground, Webcam ID, and left an explanation.  When I try to send the mail it states, "Validation Failed - Weather Underground invalid"   Ahhh!  I cant even get a ticket in.

John
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Victoria Gardner, Official Rep

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UGGGGHHHHHHH!

That's all I have to say on that.  I have reported the failure of the report.
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Victoria Gardner, Official Rep

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Don't pick Webcam ID on the pull-down.  I can put webcam back in on the back end of things.  Just Weather Underground, Weather Underground, Other, and then email me or post here with the case number and I'll make sure it doesn't get lost in the crowd.

Don't ever choose to enter the station ID in the pulldown, too.  That doesn't work either.

--Victoria
(Edited)
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Jeff Hill

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Hi John, perhaps I misunderstood the question of how I get my weather. I selected Weather Channel, then iPhone app and then stated my problem. Submitted, got a ticket number, posted on the forum to get Victoria’s attention and she responded within the hour.

Perhaps that was a bit sneaky in hindsight but now I am concerned that the tags on the ticket might slow down the process. Hurry up and wait......

Cheers
Jeff
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Victoria Gardner, Official Rep

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I actually change those tags to the right things when I work on the ticket.  So long as I know to grab the case, you're good.

--Victoria
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John M Hartlove

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Victoria,

I sent an email using the link you provided.  In the drop down i used "Other". Here is the ticket number. Case #1522595

Thanks for the help.  I'm ready to wave the white flag on this.  Seems like a lost cause.

John
https://www.wunderground.com/dashboard/pws/KNCWHISP3#history
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Adolf Satzinger

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I gave up a while ago!
The like the weather data they are getting, but the images are not of much value to them and the need much server space.
I guess we are screwed!
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John R. Ellis

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Here's how I got my camera working with Wunderground.

1. Set up the camera on Wunderground using the URL method (not FTP).

2. When that didn't work after a couple of days, submitted a problem report here: 
https://feedback.weather.com/customer/portal/emails/new?b_id=17298

3. I posted the case # in this topic, addressing it to Victoria Gardner (Official Rep). Victoria did something, and Wunderground was fetching and displaying it within 24 hours:
https://apicommunity.wunderground.com/weatherapi/topics/my-webcam-no-longer-working-after-the-update...
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Fred Castello

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So, I have a Foscam webcam that was also working fine before the update and not working now.  Victoria, how would you suggest I proceed?  Thanks, Fred
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John M Hartlove

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Oh! OK. Thanks. Maybe a data base thing but if so, the app needs to be fixed.

Thanks again!
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Mr Cirrus

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I can confirm that my camera is now online - using the Upload Key as the FTP password. It takes a few moments for the system to get the camera online and work with the collected photos. They will first start to display on the station dashboard page. Then, on the camera summary page.

https://www.wunderground.com/dashboard/pws/KININDIA88

Yay!
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Victoria Gardner, Official Rep

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Thank you for the update, Mr Cirrus!

--Victoria
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Jeff Hill

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Hi Victoria,
I can confirm that my webcam is solidly online with FTP after patchy uploads with URL. Thank you for you support during this transition period. I appreciated it.
Yay!!!
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John M Hartlove

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Victoria, same here. Three cams uploading FTP for several hours. Upload times are varying but consistent. For some reason the images cannot be viewed on the website with my iPad or in the WU App. Still have some work to do.

Thank you for the support!
John