No Summary Data On WU Page

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  • Updated 8 months ago
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My apologies if I am posting in the wrong place.  I don't believe this is an API issue.

I have a PWS that sends data to WU and the "Current Conditions" is correct/accurate and the "Weather History Graphs" are fine.  However, for the past 2 weeks there has been no data posted in the "Summary" area.

Here is what I mean:



I believe this is causing my station to fail the QC test.

I sent an email to WU support but have not heard back from them yet.  Any ideas what might cause this and if there is anything I can do to fix?
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Adam Hollman

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Posted 1 year ago

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1 year ago
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Doug Hawkins

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We have a similar problem, but slightly opposite. Data is showing in our summary area but the WU graphs have gaps in their display.

Not all our stations have this issue only a handful. We even set up a completely new station on WU but got the same results. We've audited our API post and the data is correct from our side, post response is successful from WU.

Same issue with WU support, several emails and contact form submissions made over last few months, no response

1 year ago
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Areco 747

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Daily summary data has been missing since March 20 . IBUENOSA44. Thank you for helping.
2018-04-06T16:04:02+00:00
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Jovan Vukelja

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Hello.  I see your daily summary is back online.  My station (IBOQUETE7) has never been up and running.  Did you do something specific in order to get it working again?
2018-04-07T11:21:23+00:00
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Areco 747

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Hi Jovan , yes my daily summary is back online.  I have only commented on all the forums and sent a complaint by mail to WU. I see many stations have been corrected now, I hope everything returns to normal.Thanks.
1 year ago
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Adam Hollman

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The last day my summary has data is March 20.  From March 21st on it is blank.  Sounds consistent with your experience Areco 747.

My station is KORBEND170.
1 year ago
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Adam Hollman

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Mine seems to be back now.  I did not do anything other than email support and post here.  I will be making a hardware change soon, so I am glad this might be resolved before then.
2018-04-06T16:33:34+00:00
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Jovan Vukelja

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Thanks!  Just checked mine and it's up for the first time ever.  Someone must've looked at my comment and done something about it.  This seems to be happening for awhile in WU.  Glad they're doing something about it.  Cheers!
8 months ago
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Geert Balsma

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I have the same problem sinds 16 december. No summary.
Please help!

https://www.wunderground.com/personal-weather-station/dashboard?ID=IJABOSKA2&cm_ven=localwx_pwsd...
2019-01-02T13:20:12+00:00
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Victoria Gardner, Official Rep

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Geert, I'm afraid I don't understand.  When I click on the various modes and earlier dates for your PWS, I see data just fine.  When visiting it does seem to not load anything automatically.

Can you send me a screen shot and explain what exactly is failing, on what web browser/platform?  


Victoria Gardner
victoria.gardner@ibm.com
2019-01-03T06:29:57+00:00
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Geert Balsma

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see picture
(Edited)
2019-01-03T12:00:59+00:00
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Victoria Gardner, Official Rep

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What web browser and platform are you using?  But I have replicated this.  See the note below.

--Victoria
2019-01-03T15:39:02+00:00
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Geert Balsma

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Windows 10 & google chrome
2019-01-03T15:43:39+00:00
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Victoria Gardner, Official Rep

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Thank you!
2019-01-03T16:39:50+00:00
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Terry Lightner

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I am also Windows 10 & Google Chrome. I also tried Microsoft edge and Firefox and get the same error. 
 Thank you..
2019-01-05T00:13:34+00:00
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Terry Lightner

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Victoria, Just to let you know my page started loading summary data this afternoon.
2019-01-05T14:51:46+00:00
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Victoria Gardner, Official Rep

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Hurray!  Thank you for letting me know.

--Victoria
2019-01-05T19:29:28+00:00
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Terry Lightner

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Victoria,  Thank you for passing this on..
8 months ago
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Geert Balsma

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send 2 mails to the helpdesk. No response
8 months ago
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Terry Lightner

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I too am having the same issue. No summary data since December 15.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KFLBRADE89#history

(Edited)
8 months ago
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Geert Balsma

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Awake there at weather underground? Then read this!

https://trello.com/c/NPjNXIvU/22-daily-summary-on-pws-station-pages
8 months ago
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Victoria Gardner, Official Rep

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I have replicated the problem and reported it to the people who need to address it.  I will let you know when I hear anything about when it might be fixed.

Note that I have replicated the problem only for the most recent few days.  Once you go back a bit, it seems to work fine.  And only the Daily Summary seems to have issues.

Keep in mind that this is the API Forum -- most of the people who directly work with the web site and PWS are not reading this.  I'm sorry I missed this for so long.

Victoria Gardner
victoria.gardner@ibm.com
2019-01-02T18:27:51+00:00
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Victoria Gardner, Official Rep

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I heard back from the web development team that has been working on the PWS page.  This is part of a page rewrite that the web team plans to be up by the end of January 2019. 

So Geert and Terry, hang on, please!  It's being worked on and they know you're asking about it!

Victoria
victoria.gardner@ibm.com
8 months ago
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Roxie Muzic

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I have been having the same problem as are some of the stations that I monitor, I assumed that this was part of the shut down and just kind of was aggravated, but felt that there was nothing I could do about it.
2019-01-02T15:22:40+00:00
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Victoria Gardner, Official Rep

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No, nothing on the web site should be part of the API shut down.  Don't be aggravated in silence!  I am happy to answer questions about what is and isn't API-related, and do what I can to pass problems on to the correct people.

Victoria Gardner
victoria.gardner@ibm.com
2019-01-02T18:40:37+00:00
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Terry Lightner

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Victoria, Is there any place we can go the check on the progress of this issue?
Thank you 
2019-01-02T18:55:21+00:00
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Victoria Gardner, Official Rep

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Hi, Terry!

No, so far as I know, there is no publicly available discussion of the web interface.  I assume it's all proprietary.  But you can always ask me.

--Victoria
2019-01-03T01:06:07+00:00
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Terry Lightner

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Ok just had to ask.  Thank you 
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