Occasionally, the feed returns weather data from the beginning of January.

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  • Problem
  • Updated 3 months ago
I've been experiencing this for over a month.  I was hoping it was a temporary glitch.  Anyone else having the same issue?  Any fix?  Thanks.
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Jerry Y

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Posted 5 months ago

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dobry

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We have same problem since a month and it became worse past days. It shows day forecast from January and no hourly forecast. We get several claims from users every day and can within short time reproduce the problem. 

It happens for example with such call:
http://api.wunderground.com/api/<MY-API-KEY>/conditions/astronomy/forecast10day/hourly10day/la...

As usual Wunderground support (help@wunderground.com) doesn't react at all. For what we pay $6'000 a year? For such underground support and data !?!  Upset!
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James Mowal

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I recently switched to AerisWeather. Not only do they have an affordable weather API and tile mapping platform, but their support team responds almost instantly. Thank you.     www.aerisweather.com
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James Anding

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I switched about a year ago to Aeris.
They are outstanding. Everyone on WU should start switching as soon as they can.

One year, zero issues. I asked a question on Tuesday about an new  Air Quality API they  recently introduced.  I was answered by email in < 12 hours.
Great service.

Switch or spend more years with this misery.
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Nichcagey

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@James Anding why are you plugging Aeris so hard? If you have been using Aeris for a year it seems odd you would be trawling WU forums, why bother? are you performing a public service or something?  Either your working for them or you have a grievance with WU you cant drop?
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dobry

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We're also finally quitting with WU. Especially after reading this reviews of old employees. https://www.glassdoor.com/Reviews/Weather-Underground-Reviews-E260228.htm That of 16th of March 2018 writes, that all about 25 employees left the company!

Aeris has indeed a great support and API. But it seems, a lot of cons too:
- Every location search counts too. 
- Search in other languages not supported or need another call. Additional searches also needed for example for airport codes.
- Response of API only in English.
- Every type of request counts also if you do it in one call. So for similar info as from WU it counts for example 4 times instead of 1 time.
- They return mainly airport station weather, almost no PWS. So if you search for weather of a city, you get it from airport station which is often several miles away from the city.
- Refresh is less. So after warm weather you can sit in rain and 15° but it's still showing 25° and sun shine.
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James Anding

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I am waiting for WU to go completely under and go bankrupt.

For years I used them only to go unanswered on my issues and never once fixed a problem I reported. I think for one year WU never went a complete 7 days in a row with everything working for me. My reports and questions went unanswered and ignored.

If I can help bring them down I will relish the moment.
And, No I am not connected to Aeris, I wish I were.

If you like what you have with WU then please be my guest and stay there.
I will continue to post and try to get people off the horrible, unsupported service to something better.

Ignore me if you don't like it. I could care less.
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Nichcagey

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Its not about WU, its about you plugging a specific alternate service constantly.  As Dobry mentioned, their service is not the be all end all.  The English only API responses is a huge negative for a start.
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James Anding

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Then stay and be happy with WU.
Sounds like you enjoy crap data and no customer service.
For everyone else with an ounce of brain they will leave and go somewhere else.
Aeris fits my needs, data is good and service is great.

Neither of those can be said about WU.
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Nichcagey

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No, I enjoy knowing people’s motives when promoting alternative services. An English only API, airport weather stations as primary sources, slow refreshes.  Does that sound like good data?
(Edited)
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James Anding

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If an English is a game killer for you then I guess you're stuck with WU.
So, get off my back dude.

It's still a partially free county over here in the USA and I'll post what I want, when I want.
If you don't like it stop reading the posts. It's not getting any of your issues resolved anyway because they're ignoring you. Serves you right for keeping this service.

There are still hundreds maybe thousands of others that could use their service and don't know about them yet.

Just because you can't you don't want me to tell others.
Good luck with that.

BTW
I'm starting to suspect that your a shill and work for WU.
You're trying to keep people here by bad mouthing other good alternative services.
(Edited)
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Nichcagey

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Questioning why you are repeatedly promoting a competitors service makes me a shill. Pointing out the cons in the service you are promoting is bad mouthing. Asking about your intentions is an attack on your free speech. Anything else I miss?
(Edited)
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James Anding

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This is my last message to you.
I don't owe you an explanation or a reason for anything.

I've stated me reasons on multiple posts, however you are not intelligent enough to understand them.

So, go soak your head somewhere, I am not here to a provide you with answers that apparently are beyond your understanding.

Just continue as you are.  Please stay with WU. You both deserve each other.
I wouldn't want you bothering Aeris with the constant dribble that you spew.

BTW, read all the comments being posted. Lots are switching to Aeris or already have.
I haven't heard them complaining yet. You should stay away.

bye
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Nichcagey

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‘I wouldn’t want you bothering Aeris’, wow.
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dobry

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How can we cancel the monthly subscription? Functionality to upgrade, modify or cancel a plan doesn't work anymore. And after filling a feedback and support form on The Weather Channel the message "Validation failed: weather_underground is invalid" appears ....
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Andrzej

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Same here, using wunderground for Kindle weather.

Few times a day (updating hourly) an Wednesday old data is downloaded. Always same day, conditions and forecast.
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naltatis

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Same here. First noticed this effect an May 10th.
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Stefan Cojocaru

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Sent an email to them with this bug report.

Hope they fix it soon

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Murphy

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I have been seeing the same thing for about the same amount of time. Sometimes, the weather forecasts will be fine and then they revert to a wintery forecast for hours or days. They they change back to accurate.  It's infuriating.  Weather Underground is one of the most expensive parts of our system, and this crap has been going on for a month.  
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James Mowal

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WU was expensive for us as well. Try AerisWeather, seems to work great for our use-case.
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Stefan Cojocaru

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It's impossible they are not seeing all this negative feedback.
Switching to aeris tomorrow
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Murphy

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Does Aeris have any trouble running on Android? We had trouble switching weather providers a while back, but it's getting to be more likely we'll move in that direction. A half day of rewriting code for a new forecast provider sounds a lot better than a bunch of cancelled subscriptions because our product doesn't work right (I really wish WU and TWC felt this way). 
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Paul

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Check the date in the response, if it is today cache and display it. If does not match today, display cached forecast. It usually fixes itself after 2-5 hours and the forecast is advertised as updating every 3 hours but this is not always true.
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Stefan Cojocaru

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We shouldn't have to do this.
This is a paid service after all
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Murphy

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Agreed. I do want to thank Paul for his workaround.  It's a good idea. It is just crappy that we need to make a workaround. This service isn't cheap in the least. However, the reality of having to rewrite a bunch of code to utilize another service provider has me going in circles. One of our devs just brought up another service that he says is far superior in his experience: Dark Sky. I've heard of it. I don't know much about it. But it looks to be significantly less expensive. I could probably forgive the sporadic errors and need to set up a forecast-versus-present-date check, if it didn't cost around $20 a day.
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Terry Joseph Wright

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We had WU, switched to DarkSky, but ended up going with AerisWeather as our main weather provider. They were more affordable, have responsive support, and have both API data and visual mapping tile graphics.
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Asier Santamaría

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same here, today with a lot of requests
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Ulrich Kotitschke

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Same here. It is always the third of january
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Stefan Cojocaru

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They just posted an announcement about removing free access to the API.

So they are obviously seeing the problems we are posting, they just choose to ignore them.

Good riddance to this s*itty service.

Aeris is the way to go even if it means spending a few hours adjusting to new API
(Edited)
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Murphy

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One this page: https://business.weather.com/contact I found a few phone numbers of the parent company. I have actually spoken to a real person about this. I'm sure I'll be exchanging emails with him for the rest of the week before they understand what's up, though.
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Murphy

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Just heard back from someone at IBM (parent company). Their engineers are looking into it, I've been told.  
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Asier Santamaría

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me too
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Jerry Y

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Finally - great news...

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Edward

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This is causing an embarrassing problem for us on many of our WeatherSTEM websites and in our mobile app.
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Edward

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Notice the forecast for this FLORIDA weather station - snow in May!!!
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Murphy

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Here's one of mine from yesterday. Big temperature swing...Notice also that the forecast starts on Wednesday even though yesterday was Thursday.  
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Ulrich Kotitschke

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This is because the 3rd of January was a Wednesday
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Murphy

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I'm gonna quote you back to yourself: It is always the third of January.

I mean, it's kind of humorous. If the end-users could all laugh at how funny it is, I'd feel a little better. Of course, I'd feel much better if WU fixed it, or even responded to us at all.
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Tim Roche, Official Rep

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Hi folks, sorry there are several threads here about this issue. i hadn't gotten to this one yet.  We are looking into the issue.  We have not identified a cause yet.  We've tried a few things to mitigate, and seen some success, with error rates lowering today and yesterday.
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Edward

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It's still happening and, please forgive me because I've been a WU user for way over a decade, but this is seriously ridiculous.  And this has been going on for a very long time - back into 2017.  Here is the output of a WU-provided forecast for a site in northern Virginia for this morning.  I understand the efforts that are underway to migrate WU to other IBM products (many of which I am already using) but some of my legacy code still uses the WU API and I don't have the time or resources to revamp large chunks of my codebase to work around this bug but it looks like that's what I'm going to have to do because the frequency and scope of this issue is increasing not decreasing!!!!!!
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Tim Roche, Official Rep

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Hi all,  I put in another fix for the cache servers today, and from my monitoring, it seems like the errors have stopped and I have not been able to pull an old forecast since the fix went in.

Please let me know if you continue to see errors. 
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dobry

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Problem still occurs. We got a claim from customer and I could also reproduce it.
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Edward

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I see it happening now in locations that were fine yesterday.
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Edward

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This is from a site in Florida - unacceptable!!
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Murphy

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I have at least 2 locations with erroneous data this morning. Renfro Valley, KY, and Mallorytown, Ontario.
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Tim Roche, Official Rep

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Sorry folks, looking some more
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Murphy

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I've been trying to find a glitched location for the last 20 minutes. Haven't found one. Now looking for (and not finding) the bad information is frustrating me...what a life!
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Paul

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Getting better. Yesterday 24 requests 3 errors. So far today 13 requests 1 error
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Murphy

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This is, by the way, still happening.  I have heard from 4 locations already (just today) out of about 83 that are online. Although it is very unlikely that those are the only 4 locations experiencing this problem, even IF they are the only ones, I am getting inaccurate forecast data for about 5% of my calls. That is at the LEAST. 
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Stefan Cojocaru

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I've stopped using their API a week ago.
Do yourself a favour and use Darksky or Aeris
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Terry Joseph Wright

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AerisWeather has served me well!
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Jay R

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Still having this issue as of June 19, 2018.
Any ETA in sight as to when this will be remedied?
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Murphy

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I don't think Tim Roche has responded to any comments in this or the related threads for the past month. After repeatedly contacting WU (without any replies), TWC, and IBM, I am pretty sure that nobody involved in the corporations cares about this problem at all. We injected a "timestamp check" into our code to filter out forecast information older than 24 hours. If that doesn't sound appealing to you, you probably want to find another weather service provider.
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Sriram Narayanan

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@Murphy Good idea. I'll look into putting in something similar for our application.
(Edited)
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Ulrich Kotitschke

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The problem has not been solved. It still exists.
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Edward

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This is the output of a call to forecast10day for Miami, FL - I imagine there has to be hundreds of thousands of people who live in that zone so I imagine this bug is impacting a number of people who use apps that get data from Weather Underground - including ours!
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Stefan Cojocaru

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It is not related to the location used for the query, I am using European locations and I get the same result
(Edited)
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Edward

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I am getting the result randomly across an increasing number of our query locations - the more populated of an area, the more complaints we field and it seems to be occurring with increasing frequency in an increasing number of locations. 
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Murphy

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http://api.wunderground.com/api/XXX/forecast10day/conditions/satellite/bestfct:1/q/43.0890898,-79.1445846.json<br>
	"simpleforecast": {
		"forecastday": [
		{"date":{
	"epoch":"1514995200",
	"pretty":"11:00 AM EST on January 03, 2018",
	"day":3,
	"month":1,
	"year":2018,
	"yday":2,
	"hour":11,
	"min":"00",
	"sec":0,
	"isdst":"0",
	"monthname":"January",
	"monthname_short":"Jan",
	"weekday_short":"Wed",
	"weekday":"Wednesday",
	"ampm":"AM",
	"tz_short":"EST",
	"tz_long":"America/Toronto"
},
		"period":1,
		"high": {
		"fahrenheit":"22",
		"celsius":"-6"
		},
		"low": {
		"fahrenheit":"10",
		"celsius":"-12"
		},
		"conditions":"Snow",
		"icon":"snow",
		"icon_url":"http://icons.wxug.com/i/c/k/snow.gif",
		"skyicon":"",
		"pop":30,
		"qpf_allday": {
		"in": null, 


What the..? I'm seeing this constantly. C'mon, Weather Underground, give us an update on the situation.
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James Anding

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Sorry, but you can just forget it.
They are not interested and don't care.
This is something a company could fix in an hour if they were worth a pile of salt.
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Sriram Narayanan

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I'm getting this too as we use this to put the weather forecast up on digital screens at our locations - it was noticed last week but may have been going on longer. It's often showing a winter forecast. but yesterday I noticed it showing a current temperature way higher than it really was (33C vs about 23C actual)
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Tim Roche, Official Rep

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Please let me know if this issue persists. We have put in some significant fixes that I hope eliminate the problem
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Paul

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I don't know when you put significant fixes in, but for the past week (I make 24 forecast requests each day) error/requests are (error being January 3, 2018 in 10 day forecast response)

June 12 4/24
June 13 5/24
June 14 8/24
June 15 1/24
June 16 9/24
June 17 10/14
June 18 12/24
June 19 10/16
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Tim Roche, Official Rep

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fix went in about an hour ago
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Paul

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48 hours, 48 10 day forecast requests, 1 response with January 03, 2018

Definite improvement.
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Paul

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Just over a week. 178 10 day forecast requests.1 response with January 03, 2018.

Looks like the fixes work.

Thanks
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Jerry Y

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The issue still exists...