Paid membership not showing and now getting ads

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  • Problem
  • Updated 1 week ago
I have a paid ad-free membership paid up to 6/2020.  Why does my account now say free account?  Why am I getting ads when I paid to not get them?
Photo of keith.myers


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Posted 1 week ago

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Photo of Victoria Gardner

Victoria Gardner, Official Rep

  • 413 Posts
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Hi, Keith.  I'm sorry you're having a problem with the WU web site.

There is a known issue with logins at the moment that the web team is working on.  You can try these things:

A) Clear cache and cookies on your browser.
B) Close the browser window or refresh.
C) Try logging in again.

If this doesn't work, please be patient.  I know it's annoying -- I pay for ad-free, too, and I'm not especially happy when they reappear.  But we do know and are working on it.

Victoria Gardner