Paid Subscription not reflected in my account, key is now blocked for over-use.

  • 2
  • Problem
  • Updated 5 years ago
I paid for subscription this Friday 10.26 and upgraded to Shower account. Invoice 4093. This information doesn't seem to be reflected in my online account, and we were charged all our raindrops for using more than 'dev' level with this key. Contents of my email surely indicated we could start using system at level we paid for. Now our testing and development is blocked and I can't find phone number or email for support.

Thank you for subscribing!
Your subscription started at October 26, 2012. It is now active and will be automatically renewed on November 26, 2012.
Your credit card was billed $200.00.
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Lynn Armstrong

  • 4 Posts
  • 1 Reply Like
  • frustrated

Posted 7 years ago

  • 2
Photo of Brendan Hayes

Brendan Hayes, Official Rep

  • 962 Posts
  • 124 Reply Likes
This is fixed now. Sorry for the trouble!!
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dieselpuppet

  • 8 Posts
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Fix it for me, please.
(Edited)
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dieselpuppet

  • 8 Posts
  • 0 Reply Likes
Support keeps silence...
Photo of Tim Roche

Tim Roche, Official Rep

  • 337 Posts
  • 44 Reply Likes
It looks like you regenerated your key last week sometime?
what are the first two characters in your key that is exceeding usage?
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dieselpuppet

  • 8 Posts
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21

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dieselpuppet

  • 8 Posts
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See screenshot :)
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dieselpuppet

  • 8 Posts
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The old one: 
   c97...
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dieselpuppet

  • 8 Posts
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Tim, I need feedback. We can't start our advertisement campaign.
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dieselpuppet

  • 8 Posts
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Fixed.
Thanks
Photo of Tim Roche

Tim Roche, Official Rep

  • 337 Posts
  • 44 Reply Likes
I've forwarded this to someone who can help with billing.
Photo of Lynn Armstrong

Lynn Armstrong

  • 4 Posts
  • 1 Reply Like
Thank you Brendan! Can I also have my raindrops back?
Photo of Lynn Armstrong

Lynn Armstrong

  • 4 Posts
  • 1 Reply Like
Specifically, these ones:
2012-10-26 exceededrate maxrate: 14 (of 10)
2012-10-27 exceededrate maxrate: 34 (of 10)
2012-10-29 exceededrate maxrate: 59 (of 10)