Subscription not updated

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  • Problem
  • Updated 7 years ago
We upgraded to Cumulus Shower package last week but we are still getting this error on the Analytics dashboard "Caution: You have ZERO Raindrops available. If you go over your rate limit and don't have a Raindrop to spend, then your API key will be disabled for the remainder of the day. You may want to upgrade your account to a higher usage level of service on the 'Key Settings' page." We have not got anywhere near the 100,000 per day and 1000 per hour calls to cause this.


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Posted 7 years ago

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Photo of Brendan Hayes

Brendan Hayes, Official Rep

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When this happens it usually means you're calling a feature that isn't in your plan. Contact Support at and send in your API key along with the error message you're getting and the email message you are getting about the error page.