this key does not exist

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  • Updated 2 months ago
HI

Yesterday we paid an "Stratus Shower Plan" and we have several randomly error responses, with the next text

{ response:  { version: '0.1',
    termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
    features: {},
    error: { type: 'keynotfound', description: 'this key does not exist' } } }

Can anyone help us?

If i take a look to the status.wunderground.co Service Status, all seems to be good (Operating Normally), but this is not a real situation, cause we have enough errors to consider (bad operating)

thanks
Asier
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Asier Santamaría

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Posted 2 years ago

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Maximiliano Andrés García Federico

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I'm having the same problem. Did you fix it?
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Asier Santamaría

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not yet, but i'm in contact with wunderground, and I hope to solve it soon
I'll let you know when I solve it
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Maximiliano Andrés García Federico

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Thanks!! How can i contact them? is there any contact email address?
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Asier Santamaría

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Maximiliano Andrés García Federico

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Thank you very much!! If you can resolve the issue, please let me know!
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Brendan Hayes, Official Rep

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We are looking into this right now.  There seems to be a replication issue.  Backend team is monitoring and fixing.
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Asier Santamaría

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hi
We are leaving in files, all the error requests since the last friday. and this situation is unbearable
this is only the error request in one minute (if you needed i can send you the complete logs)

2016-11-10 16:14:14:723 +00:00: current_observation error { response:    { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'keynotfound', description: 'this key does not exist' } } }
2016-11-10 16:14:28:131 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'keynotfound', description: 'this key does not exist' } } }
2016-11-10 16:14:31:806 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'keynotfound', description: 'this key does not exist' } } }
2016-11-10 16:14:36:154 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'keynotfound', description: 'this key does not exist' } } }
2016-11-10 16:14:43:606 +00:00: current_observation error { response:    { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'keynotfound', description: 'this key does not exist' } } }
2016-11-10 16:14:48:767 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'keynotfound', description: 'this key does not exist' } } }
2016-11-10 16:14:55:480 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'keynotfound', description: 'this key does not exist' } } }
2016-11-10 16:14:58:362 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'keynotfound', description: 'this key does not exist' } } }
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Maximiliano Andrés García Federico

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Ok! But the key that I'm using exists! What can i do?
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Brendan Hayes, Official Rep

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The key issue should be fixed now and was taken care of over the weekend.  Are you still seeing issues?
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Maximiliano Andrés García Federico

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I will check muy logs! Thanks for your help!
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Asier Santamaría

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Hi brendan

i appreciate your effort, but we continue with problems, those are only some of the errors of the last hours, we have more

we see that we no longer have the "Site is currently overloaded. Please try again in a few minutes..." error, but we also see that we have a new error "you must supply a key"

please, It's too many days with those errors and we need a solution

2016-11-15 00:29:52:992 +00:00: current_observation error { response:    { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 00:54:44:676 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 01:01:03:088 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 01:11:49:994 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 01:31:55:171 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 01:33:54:528 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 01:34:00:366 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 01:42:44:289 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 01:49:16:696 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 01:52:34:028 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 01:55:25:239 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 01:58:57:417 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 02:15:20:871 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 02:36:56:185 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 03:04:45:753 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 03:35:12:562 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 03:37:32:105 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 04:28:40:438 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 05:05:32:210 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 05:44:54:276 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 05:54:12:277 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 06:15:54:026 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 06:57:05:726 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 07:05:12:417 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 07:07:05:314 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'missingkey', description: 'you must supply a key' } } }
2016-11-15 07:20:13:842 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'keynotfound', description: 'this key does not exist' } } }
2016-11-15 08:01:40:449 +00:00: current_observation error { response: 
   { version: '0.1',
     termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
     features: {},
     error: { type: 'keynotfound', description: 'this key does not exist' } } }
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Maximiliano Andrés García Federico

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Ok! We are also having lot of errors in our logs. Can you please notify me when the problem is solved?
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WeatherVor

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I also see lots of errors, if i just keep refreshing the same request in my browser it quite often returns: 
"type": "missingkey ,"description": "you must supply a key"
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razvanb

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Same issue as WeatherVor here. Any update?
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jasonhillpdx

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I'm also seeing these errors in my production system: 
"error"=>{"type"=>"missingkey", "description"=>"you must supply a key"}
is this the right forum to track this problem, or is there another place where we can see updates?
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Maximiliano Andrés García Federico

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I'm still having the same issue. Please let me know when is fixed.
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Hani Youcefi

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have the same error :/  "you must supply a key"
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Jon Murphy

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same type of error for me!
{ "type": "missingkey", "description": "you must supply a key” }
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Frank Hoeben

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Same error for me in Domoticz, is this solve yet?
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Asier Santamaría

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we continue with errors

2016-11-22 14:34:09:231 +00:00: current_observation error http://api.wunderground.com/api/MYKEY/conditions/q/52.553001,13.414100.json { response: 
  { version: '0.1',
    termsofService: 'http://www.wunderground.com/weather/api/d/terms.html',
    features: {},
    error: { type: 'missingkey', description: 'you must supply a key' } } }
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Maximiliano Andrés García Federico

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We too!
Any idea when it will be fixed?

{
  "response": {
  "version":"0.1",
  "termsofService":"http://www.wunderground.com/weather/api/d/terms.html",
  "features": {
  }
		,
	"error": {
		"type": "missingkey"
		,"description": "you must supply a key"
	}
	}
}
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ST_Lawson

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I realize this is a relatively old thread, but I'm getting the same issue as described here. I'm not pulling a ton of data, just one location approximately once every 10 minutes and I end up getting this error maybe 2-3 times a day. The rest of the time, it pulls the data just fine, so I know it's not actually an issue with the key.
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Bart Heirweg

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Same issue here. I ocassionally get "this key does not exist " error while I never got this in the past.
(Edited)