View Billing Broken?

  • 3
  • Problem
  • Updated 5 months ago
The "View Billing" button is not working. It redirects me to https://www.wunderground.com/weather/api/d/XXXXXX/edit.html?api_action=viewbilling where XXXXX is my API key... The page is loaded but I'm still on the same page (with the "View Billing" button).

Jan
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Jan Zimmermann

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Posted 5 months ago

  • 3
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Gordon Asbach

  • 5 Posts
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I'm unable to change my billing as well.  If they can't get this fixed within the next 72 hours we will be cancelling our monthly subscription.  Where's a phone number to call?  What kind of technical support are they offering?  NONE
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Julia

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Hi, I have the same problem , Gordon , I was checking that I need to do to cancel the service and the options to do that are diseable. 
Please if someone has the right contact share it, thanks 
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Gordon Asbach

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I finally called The Weather Company at 978-983-6300, and pressed the #6 option and spoke to a person who said he would escelate my request.
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Peter Minárik

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What is the solution  for you ?
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Vanessa Menari

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Oi Gordon, você conseguiu solução?
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Tim Roche, Official Rep

  • 328 Posts
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This should be fixed now
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Chandrasekar Venkatesh

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Thanks. I was able to access my account's invoices.
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Jan Zimmermann

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Thanks.
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Gordon Asbach

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Thanks Tim!
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Vanessa Menari

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Oi Tim, ainda estou tendo esse problema. O que eu posso fazer?
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Roberto

  • 28 Posts
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Tim, we have an Avil Downpour v2 plan since many years with account email: exovoidch@gmail.com 
Today we can't see the account's invoices and worse it's written this key has been disabled???

For info, I just contacted help@wunderground.com and  IBM support.
(Edited)
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Vanessa Menari

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The same problem happens to me!
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Roberto

  • 28 Posts
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you had also an "Avil Downpour v2" plan ?
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Vanessa Menari

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I have an Anvil - Drizzle plan. My calls are returning with the message "you must supply a key" and I can not access my billing page.
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Tim Roche, Official Rep

  • 328 Posts
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This should work again now.  We had a database issue last night
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Jan Zimmermann

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Hi Tim, I'm not able to access the billing at https://www.wunderground.com/weather/api/d/XXXXXX/edit.html?api_action=viewbilling where XXXXXX is my API key...
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Marcel Kurcik

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I have same problem now. "View billing" does not working. How can I get invoice?
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Tim Roche, Official Rep

  • 328 Posts
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Working again
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Claude Felizardo

  • 10 Posts
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I'm able to access the billing page as of 6/23/2018.