Weather not avaiable for many cities since yesterday 5 November fcttext_metric

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  • Problem
  • Updated 4 weeks ago
  • (Edited)
Hi,
Since the 5 November no data for many cities in Italy and other countries with the json query
Same on Sunday and today 6 November ....
I use lang:FR
An example
http://api.wunderground.com/api/?????/geolookup/forecast10day/lang:FR/q/zmw:00000.50.0854...
The data fcttext_metric is not ok !
Your database have a problem or you change something that i must update my program ?

Thanks
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Actiaweb Sandro

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Posted 11 months ago

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Paul Reed

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I'm getting the same problem too.
From http://api.wunderground.com/api/???????/forecast10day/q/EGCN.json I get the following extract with fcttext_metric missing.
It's not consistent though, sometimes appears - sometimes missing.

forecastday": [{"period": 0,"icon": "clear","icon_url": "http://icons.wxug.com/i/c/k/clear.gif","title": "Monday","fcttext": "Mostly sunny. High 52F. Winds SSW at 10 to 15 mph.","fcttext_metric": "","pop": "10"},
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moater11

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I'm also having intermittent problems with empty hourly forecast.
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Actiaweb Sandro

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Yes this is right, sometimes it's ok sometimes no and sometimes (rarely) tte date is at the 4 May 2015 ....
No problem before Sunday 5th ! (Rarely for one city in the week), here, the half of cities are concerned grrrr
(Edited)
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Roberto

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Same problem, I have sent an email at help@wunderground.com to know if they are aware of the problem
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Actiaweb Sandro

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Thanks Roberto, hope they will repare soon ;)
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Cyprus Asp

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I am having the same issue. The fcttext_metric  is nearly never there, and occasionally other parts of the info is missing also (e.g. no icon names, or the icon name is just "nt_" for the night ones instead of "nt_chancerain").

I noticed the issue nearly 24 hours ago, but maybe it started even earlier. 
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Actiaweb Sandro

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no problem before Sunday for me !
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Jess Hallsworth

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I'm having the same troubles. Manually pulling the json data and I get a lot of "null" or just empty fields.
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Brendan Hayes, Official Rep

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We are looking into this. 
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Cyprus Asp

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Yes, it is not just fctext_metric. Many other fields are often missing. This seems to be happening randomly, but very often. 

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Cyprus Asp

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Any updates on this? The issue continues.
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Actiaweb Sandro

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No news from wunderground .... they are looking ...
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Actiaweb Sandro

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The error is the same on November the 7th, for the 3rd days ....
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Cyprus Asp

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The problem still exists. I occasionally have issues with the API, but never before the problems persisted for so long. Now for every 10 API calls I get 3-4 results with missing  info. This is a major issue with the API. 

For a different project I am using the Dark Sky API, and while they have some issues also, they always resolve them within minutes / few hours max, and then give an explanation about what happened. 

This problem exists for a 3rd day now, this topic was made 1 day ago, Weather Underground recognized the issue 16 hours ago, but still the problem persists and there are no updates :(
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Roberto

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Yes the problem is still present, it's a serious issue and Wunderground should at least inform their customers about the situation.

I have been using the Wunderground API for several years, there has never been an issue which lasted so long.
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Actiaweb Sandro

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For me this is 6 on 10 without all data .... Never see that before (-
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Actiaweb Sandro

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Cyprus Asp, the API of Dark Sky really work great ?
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Cyprus Asp

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It occasionally has issues as well, but nothing that lasts this long. Also, when there is an issue they keep their users updated and explain what happened and what steps they have taken to prevent the same thing from happening again.

I am using weather underground api for far longer than I use dark sky, and this is the first time that weather underground has such major issue that lasts so long. What is upsetting is that they said nothing about the problem and when they are planning to have a solution.  
(Edited)
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moater11

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This is the 3rd day of intermittent data problems. Please treat this issue as very urgent. We are loosing clients...
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Actiaweb Sandro

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Some cities randomly are on the 4 May 2015, one minute and one other minute no ..... Brendan Hayes, Official Rep, do you see what's happen ?
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ac_it

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The hourly condition data of many Japan cities have empty hourly_forecast list these days, we have to try to check it more than 10 times and still get some empty data like this, please solve this problem ASAF :
http://api.wunderground.com/api/my_key/hourly/q/jp/aibetsu.json
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Brendan Hayes, Official Rep

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We have not been able to figure out where the issue is.  We continue to work on the problem
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Cyprus Asp

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Since this is happening randomly it might have something to do with some processes timing out. Maybe the volume of requests increased recently and some server can't handle the additional load? Maybe something else changed on some servers that increased their load and is causing them to time out? Some setting change, added software, some server update? Some memory limit?

Maybe the randomness is due to some server or cluster of servers having a problem and if a request is routed to them the response comes back incomplete?  Maybe the language you are using got upgraded on some servers and you are using some methods that don't work properly with the newer version?

Just some random brainstorming ... 
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Brendan Hayes, Official Rep

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It seems to be a caching issue, but its hard to find out where the cache has a problem, and which level of cache.  That's why its randomized per city and per key.  Its not 100% wrong across all locations or keys. 
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conligwx

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Its not 100% right. so YOUR data is flawed. it needs to be fixed, but 3 days on and no fix.....
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Cyprus Asp

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Are values kept separately and not documents or parts of documents as a whole? Maybe the allocated memory for some caches is maxed and some values don't get stored (or the older ones drop out when new ones are entered) Maybe some server update changed the way memory is allocated for some caches? 
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Actiaweb Sandro

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hope you find soon 
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moater11

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Thanks Brendan for looking into this. Something happened on Saturday night or Sunday. Code change at your end or network/server config. Please allocate more resources to fix this critical issue.
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Actiaweb Sandro

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Big problem with the cache to return sometimes to 4 May 2015 ;)