Weather Underground API Changes

  • 1
  • Announcement
  • Updated 7 days ago
Weather Underground as part of The Weather Company, an IBM business, now offers a series of Data Packages that tap into the breadth and depth of weather data to provide current and forecast conditions, seasonal and sub-seasonal forecasts, lifestyle indices, severe weather and historical weather data. With The Weather Company, you can take advantage of these packages quickly and easily, accessing weather data APIs via the Cloud. The packages are curated to give you only what you need in the format you need it. You can Incorporate weather data into your applications or  combine business data with weather data such as alerts and notifications, forecast data, and weather imagery, then apply advanced analytics to build the foundation for informed enterprise decision-making. Learn more 

To improve our services and enhance the relationship with our users, we will no longer  provide free weather API keys as part of our program.  If you have been directed to download our Weather Underground free API key by a third party provider, please contact your vendor for resolution.
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Tim Roche, Official Rep

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Posted 6 months ago

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Ralph Williams

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I just got a email from them stating if I don't agree with the new rules they go into effect on may 25 th so if I don't want to agree cancel before then. That's just to bad Co don't care about people that help them get big like now. They got what they wanted. Even Alexa didn't know u can't get the API key anymore that makes there app work.
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James Anding

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Yes, Got the same email.
I terminated my Weather Station with them and stopped my feed that uploads data.
They truly don't care and I'm not willing to continue to give them my data. They're using and selling our data to make money and they're screwing the people giving them the data.
Anyone see something wrong with that ?
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John Wade

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Oh I'm pretty sure they don't want to tangle with Amazon.....they'll lose.
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Matt Graham

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Hate doing this but I was thinking getting in touch with the public face of WUTV would help perhaps.
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Kevin Key

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Wow! Seriously? First, I will acknowledge that businesses need to make money, but it is the PWS owners like myself that are providing the data that generates income for Weather Underground. The right thing to do is to give a break to those of us that are PWS owners that are providing our data to your business free of charge! 
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Zaphod Beeble

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Exactly - all PWS owners should be leaving WU and go to another service that is Open, or that provides an API at a reasonable price.  @IBM/WS - good luck selling hyper-local weather when all of the PWSs leave and you have one site per city.
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John Wade

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A break?  You should be getting your data for FREE..... but no matter people like myself who are developers will just go to one of the other free API's.....not that difficult.
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John Wade

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Don't really care I'm writing a weather app for MagicMirror that users can select one of 7 providers....well 6 now I just jettisoned WU..... garbage and greed.....gotta love it.
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Mike Hill

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Well, bloody great WUnderground!
I, along with many others have provided data at cost to me / us for many many years and now you're telling us you're just gonna bend us over and F&C* us up the arse?

Wow, what a completely shit thing to do, when after all, all we were doing was helping to make WUnderground the amazing place it used to be.

Are you just really trying to kill off your business model?

Well i do not wish you well in the future actually i hope you rot in hell!

I also will be removing my PWS when the API Key ceases working!
Thanks for nothing!
(Edited)
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Brian Hamilton

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Hi
if you are already on a paid api plan, what happens now?
Thanks
Brian Hamilton
(your first ever WU PWS data contributor, October 2000)
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Andy Kerekes

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Not sure. Mine stopped working on 5-25-2018, not sure what time because my account was wiped and no longer have access to it.
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Andy Kerekes

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"To improve our services and enhance the relationship with our users, we will no longer  provide free weather API keys as part of our program."? What kind of idiotic statement is that. I had to laugh as it felt like an insult to my intelligence. See ya WU. You won't miss me and I won't you. Am spreading the word where I can.

Andy

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James Mowal

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www.aerisweather.com Switched over to AerisWeather. Their weather API and tile mapping overlays/graphics are far superior compared to WU or Darksky. Highly recommend :) 
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Serge Skorodinsky

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are there any time limitation for free account? They said about two months only...
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ColonieWeather

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I switched over to them too! I think dev subscription is 750 calls/mo for two months (that's just for weather API...  current conditions, alerts, etc.).  You get a bit more calls for the maps.   I ended up going with the $25/mo for 5,000 weather API calls and 2,500 map calls.  Monthly fee may be a bit much, but I think well worth it over this no-longer-free WU API....  and their support actually cares and responds!  What a concept!  
(Edited)
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Tom K

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Hi. I just bought a new PWS and was upset that WU isn't usable any more. I reconfigured my PWS to send the data to th IP of my local Raspberry. There runs a python simplehttp script wich takes the PWS data from the get request and writes it to a file.
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James Anding

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If you want, you can send your weather data here:
http://www.pwsweather.com/

At least that way it will be saving it and you can access it when you want to.
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Pierre Lannoy

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You can OWN your data too (without going through company who will eventually want to monetize) with a free WordPress plugin : https://weather.station.software/fr/
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guy

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Weatherstation looks interesting.  I just wish they would post some links to live weather stations to see it in action as a finished site.
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Roger Grant

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Weatherstation require an api key.
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Pierre Lannoy

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For WU usage. But @Tom was asking for a way to catch, store and display its data... That's the goal of Weather Station ;) And that's have nothing to do with WU.
(Edited)
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Robert Gabrielson

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Well add me to the list of people that once you shut me out of the API for my own station, Ill be pulling the station down.  Completely insane that those who have born the expense of buying a station and providing you with the data for years for you to sell cant access their own information.  Surely hope you will reconsider as I'm sure the exodus will kill the business. 

Hope this helps

Robert
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Mike Hill

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We could try a petition to get these guys to notice. There's one Here:
 https://www.change.org/p/ibm-wunderground-about-to-shaft-longtime-weather-station-data-providers?recruiter=39077983&utm_source=share_petition&utm_medium=copylink&utm_campaign=share_petition

Head on over and add your Signature to the petition, if we get enough signatures this just might work!
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kenny.macdermid

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It seems I can't sign this petition because I'm not a 'station member'.

I think the petition could be improved by changing the wording to include everyone and to spell out that station members were providing that data with the expectation that other non-commercial use would always be allowed.

I also think it could improved by better spelling out the demand: Free non-commercial api access.
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Andy Kerekes

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I'll agree with you on that.
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Claude Felizardo

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Noticed I was no longer able to check the stats on my key.  I might not bother repairing my PWS the next time an instrument fails.  I did sign the petition.  Will have to check what display devices are now failing at home.
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Andy Rowson

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Well, as a PWS "uploader" I am disgusted by this announcement. For those of us who use the API for purely amateur, personal enjoyment as opposed to commercial gain this in my opiion is down to pure greed and out of order. Like many have said, this site was built on the "generosity" of us all uploading our data, webcam views etc, all for free. If they cut disconnect my free API then I will follow suit and stop sending data. How long will it take before the general public who view the site for weather information realise it is not as good as it used to be as nobody is uploading data. That would surely sink the business. If its $850 / month for a basic API just so I can download a few radar images and a daily 10-day forecast then forget it.
To make a stand I suggest that we all stop uploading our data for 7 days (start on 1st July) as a protest and see if that has any inflluence on the decision.
I only found out about them withdrawing the free API as I came to look at my analytics which exceeded the daily limit and used up one of my raindrops. The cause - I ran a small script that says if the data you get from the forecast API is small in size because its crap, run it again until you get some decent data and it made 10 calls before it actually got a decent return.
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guy

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I would agree that if you got enough people to stop sending data, it may get their attention.  However, it would take a very large amount of PWS owners to do that.  Also, new PWS owners will continue to sign up probably just as fast to cover the loss, not knowing  the current  status of WU's business practices, and treatment of it's providers. 
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Claude Felizardo

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I too would look at my stats after my 4 pm status email and noticed I could no longer log in starting yesterday.  I have two DIY devices that used my key, no commercial usage at all.  Will have to check to see if they are still functioning.  I'm setting a reminder to consider turning off my feed July 1st.
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John Wade

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Well I don't own a PWS but if I were you guys.....I'd pull the plug  I was JUSt looking at PWS's when this came out.....so no.
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James Anding

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I should let you know there is a reliable, professional weather service with great API's that you can use instead of the sorry service at WU. And you can upload from your PWS to their service at www.pwsweather.com . Everyone should check out Aeris Weather   https://www.aerisweather.com/support/docs/api/reference/endpoints/ 

Do yourself a favor and change, it's not going to get any better here.
 
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Andy Rowson

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I already upload to PWS and have taken a look at the aerisweather API packages. Seems they do a free Developer API which is good for 2 months. I have emailed them explaining the situation and asking if this is a rolling 2 months of s it 2 months and you're done. The Basic API costs $25 / month. Will let you know if i hear anything back
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John Wade

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It's funny how suddenly they think that getting weather data is now valuable.....it's not, it's just weather.  
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Claude Felizardo

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Looks like my two DIY applications are working.  One has some intermediate errors but the framework is pretty old so it might be related but it seems to be showing the current temp and stuff.   The other app looks fine as well.  Last few queries came back fine.
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conligwx

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So I send you data and you now charge me for an API forecast?

And this is improving service?

Somehow I think you have hung yourself

when we start to pull our data from your service your forcasts will be affected.

And Since I am in the EU I wish under GDPR law to have ALL my data you have on my website archived and sent to me. Then I request you DELETE everything associated with my account on WU.

Once you get a few thousand PWS sites doing this your name will be mud.

Well played WU, you really know how to piss people off.
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John Wade

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That's EXACTLY the response that needs to happen...
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Andy Kerekes

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Wish the people around me followed suit as I am the only one pulling data but WU is laughing itself to the bank anyway. 100's of thousands need to follow before WU will wake up and listen.
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Andy Rowson

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All,
I have been having some very good email conversations with the people over at Aeries Weather / PWS. Firstly I must stress I am in no way affiliated with them, I am just a disgruntled WU API user.

I explained the situation we are seeing here and basically asked if there was any free API service they could offer us in return for us sending data to PWS. They are already working on linking PWS accounts to Aeries Weather Here are a few interesting quotes from our correspondence.

"Regarding a limited API for non-commercials parties, our team is working on a plan to support those who share PWS data with us. Linkages of PWS/Aeris accounts will allow us to gain a better understanding of who is sending us PWS data and the quality of it. It would be similar to WU’s offering at 10-15 calls/minute with 500-750 max calls/day. We are still working on detail specifics (like if AMP data will be included or not) and I’ll be sure to keep you up to date with progression(s). "

(AMP data that they mentioned is mapping, so radar, satellite etc.) but this is available in the developer kit.

 "In the mean time, feel free to sign up for a developer account. This will last 2-months, but as of now, you’re allowed to renew this Developer subscription for continued usage."

"I spoke with the AerisWeather management team and we recognize and understand renewing every two months when individuals are contributing data is annoying. We are fine with you sharing information regarding AerisWeather working on a plan to remove the friction that exists today. It will be a few months of planning and development though, so we can’t promise an exact time just yet."

The Aeris 2-month developer subscription is to be used for internal testing and development purposes and provides 750 API calls per day with a max of 15 calls per minute.

I have already signed up and am working on changing my calls.
They have said they will keep in touch and let me know how development is going so once I get any further information I will let it be known here .
Andy
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zl mta

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All you need is already there: https://openweathermap.org/
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Brian Hamilton

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open weather map plans to get data/services for calls above 500 is similar in price to wunderground (well what wunderground used to be, before this price change...so that is one good thing)
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Fabian Barquilla

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I kwow is a basic question but ¿how can I buy an API?. I saw few packs but I din't see how I can buy them.
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Knucklehead Smiff

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Very upset and disappointed. If IBM does not get it then in the long run they will be getting less data to sell. It costs them nearly nothing (really nothing) to give special keys to folks supplying data to get their own data.


In my case I Just want to get MY own data from WU to integrate in with homebridge/HomeKit on my pi. Was all set up and was working on the last step to get the key and well.....


I have an Ambient Weather device. It looks like I can pull my data from their server I’ll just need to figure out what I need to do to write my own NPM. The api is free just need a key from them. My data is already pushed there.
(Edited)
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conligwx

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Can I confirm that since this API change, WU Customer support staff have all been sacked? 

I have emailed them, sent feedback and online forms, yet have not had one reply. so I guess there is no support staff either.

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guy

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WU never really was good at replying to anything.  And when they did, it was always from William if I remember correctly, which wasn't much help.  I wonder if William ever existed.
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Matt

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I have unanswered tech support questions and bug reports going back years. I'm not sure there's been a support staff for awhile.
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Murphy

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I had to contact the parent company (Weather.com) and then their parent company (IBM) to speak to any humans. It could have been a coincidence, but things started getting done after that.  But, yeah, it seems like Tim Roche is the entire support staff, and I guess he doesn't do email...I imagine there is a direct line from the inbox of "support team" to the spam folder.
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Brian Hamilton

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there is a trello board that they do have someone replying to specific bugs
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conligwx

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Yep that would be Tim Roche lol

It is a sad state of affairs that a company owned by IBM has been destroyed within a year or so. I'm really loosing faith in WU.
(Edited)
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Matt

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Shouldn't I, as a paid API user, have received an email with this announcement. It's been 3 months now and the only reason I know this change is being made is because of a random tweet I happened to stumble across. People who pay to use the API probably need it for something important and they're going to need time to make adjustments to account for it going away. I wonder how many people who pay for the API and rely on it for something mission critical have no idea it will just shut off one day without ever having had any warning.
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Richard Sinek

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We pay for the API but need to increase our subscription ... Site won't let me and can't get any help... Does anyone have a contact number or email that works?
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Thomas Fuchs

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Try via their new parent company IBM, f.e. Billy Warner ( technologyoperationscenter@wwpdl.vnet.ibm.com) or twcdigitalsupport@us.ibm.com. They will refer you to the new development team. I had a problem solved via this way, but it took a long time.
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Richard Sinek

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Contact jason.barnes1@ibm.com if you need to upgrade your API, they will work with you to move to a replacement API and plan.
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Damian Wacker

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i can update my existing key to pay user? how? we " providing you with the data you need to run your business " another users says and its true ! you need users data!!!
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Mirco Aragona

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The Stations of the underground were reduced please do something as soon as possible it is very urgent, thanks
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Thomas Fuchs

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You won't get any reaction or response in here. If you need something to be solved, contact the parent company of WU (IBM). See my response 2 posts above this one for details.
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Richard Sinek

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Contact jason.barnes1@ibm.com if you need to upgrade your API, they will work with you to move to a replacement API and plan.
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frankd

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Overall Weather Underground should also think about a business model for end-users. Anumber of communities exist, which have used the API to offer free open source plugins for open-source software to display local weather data. Personally I am aware of two programs I use, Kodi and Squeezebox server, however I am sure there are a lot more out there.
From a business perspective, the plugin developers will not be able to pay subscription for similar services, this is all open source and they do not earn money with this software / plugin. However there are thousands of users of this plugins who might be willing to pay a small fee per user to obtain a personal "user" API key. this might be as modest as 5-10 dollars per user per year however the numbers will add up... Too high fees will make the the community to switch to other services (global or local), however a modest price will be attractive to a sufficient number of users. These end-user api licenses could be restricted to reflect the needs of enduser and to account for a low load on servers, e.g. 6 calls per hour...
Overall I think this could be a win-win situation - Weather underground getting new sources of income while user of such open-source software can continue to use this service...
I hope the business department pick this up...
Happy to connect for example to the Squeezebox community if required.
Best,



(Edited)
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James Anding

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I hate to pop your bubble. I would bet the farm they are not interested.
If you've followed this board for any length of time you know they hardly ever respond to anyone. They don't even respond to the high end paying customers. The users here have only one choice. Stop providing them with free data. Switch to another business. As long as they have a silent multitude of thousands of PWS owners giving them free information they don't care.
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frankd

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Thanks James for your thoughts.Sad to hear your experienc, which is an eye-opener to me. However it reminds me of many big companies not being able to cope with changes and new business opportunities. I am part of another business (pharma/  medical devices / life sciences) and we currently undergo a complete change - focus on the end-user and his needs. In the case of Weather Underground they should think of adding additional business before loosing their big customers. From end-user perspectives, looking at  Weather Underground, they provided quite good forecasts in Europe - thus I am sure a number of customers would appreciate this and would be willing to pay a reasonable amount of money in the context of being an end-user and not a reseller of the data (i.e. commercial service provider, thus a moderate fee). Providing no opportunity to these customers will just put pressure on them to find other solutions, i.e. plugins for other weather services. This may rang from APIs to completely dubious solutions such as scraping websites of different weather solutions. In my opinion - being open to customers with reasonable payable  solutions will be supporting the own business instead of making customers run away...
Well, if WU is too arrogant to listen to customers speeking up by themselves (even not investing in paid market research), then this is also a clear sign of wrong direction of the business....
Thanks James for your thoughts....
Frank
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walid walid

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wasn't told about this up and coming change when I got my key seven days back not was I told when the arrangement was changed. This is extremely foolhardy by IBM and climate underground.
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Victoria Gardner, Official Rep

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Walid, I'm not sure what you're talking about.  No one has gotten a new Weather Underground API key for months.  if you've gotten a Weather Company API key, then that is not changing.

Victoria Gardner
victoria.gardner@ibm.com
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Scott Grayban

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I supply data to WU from 2 weather stations.... if I have to pay for a API key guess what will happen next....

WU you sure you want to lose public station data ?
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Victoria Gardner, Official Rep

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So this bears repeating:  personal weather station owners will have uninterrupted access to their data.

Victoria Gardner
victoria.gardner@ibm.com
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joegr

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Understood, but I already have access to my data.  What I've been getting from you in exchange for my data is the 10 day (I only use the nearest five of them) forecast and weather radar.
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Mike Brewer

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Like you, statements like "personal weather station owners will have uninterrupted access to their data" irritate me.  It's their data already!  They are providing it to you, not the other way round!  Is this statement meant to be along the lines of "personal weather station owners will have uninterrupted access to forecasts based on data from all personal weather station owners"?
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Mike Brewer

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Regardless, I think this has all been handled really badly and I suspect that all of this PWS data will drain away rapidly... I suspect that most PWS owners were happily contributing to an "underground" site (it's even in the name) but will be less happy to contribute data to a big corporate like IBM.  The whole acquisition was a disaster-in-waiting and it was the death knell of weather underground the moment it went ahead.
(Edited)
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Dave Storey

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The API access has been increasingly flaky lately .. I wonder if it is being shut down via the death of 1000 cuts? Like everyone else who is contributing long term data from an expensive PWS, I am seriously unimpressed.
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Victoria Gardner, Official Rep

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Dave, can you provide more details about "flaky"?  It's really quite difficult to provide support without a detailed description of the problem.

Victoria Gardner
victoria.gardner@ibm.com
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Dave Storey

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I collect the data into Domoticz (home mgt software) using the API key, and recently what I see is:

2018-11-07 04:42:11.242 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 04:52:11.623 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 08:42:21.697 Error: WUnderground: Invalid data received, or no data returned!
2018-11-07 11:42:34.431 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 11:52:34.802 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 12:02:35.427 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 12:12:35.896 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 12:22:36.265 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 12:32:36.646 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 13:42:44.642 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 13:52:45.022 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 14:12:45.927 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 14:22:46.263 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 15:12:48.653 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 15:32:49.536 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 15:42:50.168 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 15:52:50.512 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 16:12:51.579 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 17:22:54.452 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 18:13:01.635 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 18:23:02.003 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 21:03:13.950 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 21:13:14.297 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 21:23:14.626 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-07 23:53:21.438 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 00:03:21.960 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 00:13:22.340 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 00:23:22.709 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 00:33:23.238 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 02:23:28.238 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 02:43:29.060 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 02:53:29.427 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 03:03:29.814 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 03:13:30.196 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 03:23:30.563 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 04:23:33.588 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 04:33:33.961 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 04:43:34.327 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 05:23:36.150 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 05:33:36.605 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 05:43:36.962 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 05:53:37.320 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 06:03:37.678 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 06:13:38.039 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 07:33:41.743 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 07:43:42.183 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 07:53:42.561 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 11:23:51.811 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 11:33:52.180 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 11:53:53.029 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 12:03:53.387 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 14:13:58.920 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 14:33:59.675 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 14:44:00.064 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 15:24:02.149 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 15:34:02.542 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 15:44:02.921 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 16:04:03.870 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 18:34:10.289 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 18:54:11.022 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 19:24:12.667 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 19:44:13.445 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 19:54:18.822 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 20:04:19.345 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 20:14:19.878 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 20:24:20.234 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 20:44:21.196 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-08 22:14:25.768 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-09 00:24:31.747 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-09 05:24:44.626 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-09 05:34:45.080 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-09 05:44:45.449 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-09 05:54:45.815 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-09 06:04:46.187 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-09 06:14:46.567 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-09 06:24:47.193 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-09 06:34:47.572 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-09 06:44:47.941 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-09 06:54:48.304 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-09 07:54:51.282 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-09 09:24:55.349 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-09 09:34:55.727 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)
2018-11-09 09:44:56.084 Error: WUnderground: Receiving old data from WU! (No new data return for more than 30 minutes)


Whereas it used to work just fine, with maybe one or two failures a week.It COULD be Domoticz, but I suspect it is the API or overload on your system(s).
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Victoria Gardner, Official Rep

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Dave, would you please provide real specifics -- like the PWS ID, PWS instrumentation, etc etc, so I can look into it, not just at a page of error messages?  Or you can put it here if you want.  Neither I nor you know what the issue is until someone looks into it, and with hundreds of thousands of PWS around the world, I can't just go through them one by one, looking for errors.

Victoria Gardner
victoria.gardner@ibm.com
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Dave Storey

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The PWS is a davis vantage vue, id is ISHROPSH25. Looks like the problem is uploading failing, since the missing data is not on the web page .. not just Domoticz failing to get it.
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Victoria Gardner, Official Rep

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Thank you.  And it's currently set to update how often?  I assume it's been rebooted recently to ensure that's not the problem?  Is the data upload working elsewhere?
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Dave Storey

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Every 15 minutes. No, the PC is never rebooted, it's a server. It is not being uploaded anywhere else (but that's fixing to change).
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Victoria Gardner, Official Rep

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Okay.  I'm going to watch it for an hour or two, because every time I check it seems fine.  
(Edited)
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Victoria Gardner, Official Rep

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Okay, we are receiving data uploads every 10 mins.  No problems on our end at all.  So I'm not sure what your software is reporting to you.  Is the time zone set correctly?  
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Dave Storey

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It's working fine right now, but if you look at the history you will see data missing at the times which correspond to the Domoticz error messages. Nothing changed my end, so I don't know why the uploads failed at those times.

Data is being uploaded by Cumulus, and nothing has changed for months .. however the last few weeks/days upload failures have been frequent occurrences. Like I said 'flaky' (synonym: unreliable).

Yes, I changed the interval from 15 to 10 minutes. I shall also turn on debug logging my end, if I can figure out how.
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Victoria Gardner, Official Rep

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If you can tell me anything more, I will continue to follow up on it.  But we're not changing anything that would have anything to do with it, either.  

Keep me in the loop!

Victoria

victoria.gardner@ibm.com
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Brian Hamilton

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sounds like the upload might have been timing out
i.e the wunderground server was too busy at the time (i.e not enough resources available)..an error log for the upload would help to know more
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Dave Storey

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That may be the case. Victoria - missing data again tonight from about 7:30 to 8:50.
https://www.wunderground.com/personal-weather-station/dashboard?ID=ISHROPSH25#history/tdata/s2018111...

You can see that the upload to PWSWeather for the same periods worked fine:

https://www.pwsweather.com/obs/SOUTHSHROPSHIRE.html


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Victoria Gardner, Official Rep

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Does your device have any kind of an error log?
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Dave Storey

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Not unless I figure out how to turn on logging. It isn't a device,a s such, it's a software program called 'Cumulus' which is reading the Davis Vantage Vue data, logging it, and sending updates to various websites. The WU site is the one which has, recently, started failing to receive it. As someone said, it is probably timing out because the receiving site is overloaded.
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Victoria Gardner, Official Rep

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The problem with that theory is that when I last had the network techs check, there was no such indication on our end.  I'm checking again, now that we have two specific data streams to compare.

--Victoria
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Dave Storey

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OK I turned logging on. You dropped lots of data between 16:30 and 17:20 today, however my Cumulus logs show that it was apparently accepted you end. Quote:

2836.30441 : 17:10:00 Creating WXNow File
2836.30457 : 17:10:00 Updating Wunderground
2836.30457 : http://weatherstation.wunderground.com/weatherstation/updateweatherstation.php?ID=ISHROPSH25&PAS...
2836.30457 : 17:10:00 Updating PWS Weather
2836.30457 : http://www.pwsweather.com/pwsupdate/pwsupdate.php?ID=SOUTHSHROPSHIRE&PASSWORD=********&dateu...
2836.30847 : PWS update done
2836.30847 : 17:10:00 PWS Response Code: 200 Response = <html>
<head>
    <title>PWS Weather Station Update</title>
</head>
<body>
Data Logged and posted in METAR mirror.

</body>
</html>
2836.30862 : 17:10:00 WU Response Code: 200 Response = success


The PWSweather data got there and can be displayed. The WU data is in the bit bucket somewhere.

I am turning logging off again, since it fills up my disk quite quickly and I doubt it'll tell us anything new.

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Victoria Gardner, Official Rep

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Excellent, that is helpful, thank you!
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Victoria Gardner, Official Rep

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Dave, I have some information from the techs that I need to communicate privately.  Would you send me an email, please?

--Victoria
victoria.gardner@ibm.com
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Victoria Gardner, Official Rep

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We think we have this hammered out.  If anyone else is having a problem, let us know.