Webcam FTP login failure on new and old webcam setup

  • 1
  • Problem
  • Updated 7 months ago
My old webcam died a whike back, and I recently bought a new one, but I can't seem to get it hooked up via ftp. I see people refering to url connection, happy to try thins if someone can point me in the right direction? (Also logged via email as Case #1652605.
Photo of Brigette Gonch

Brigette Gonch

  • 1 Post
  • 0 Reply Likes
  • unsure

Posted 7 months ago

  • 1
Photo of Victoria Gardner

Victoria Gardner, Official Rep

  • 665 Posts
  • 95 Reply Likes
Hi, Bridgette!

Please login in to, and click on "My Profile" > "My Devices".  You will see a column "upload key" that has been added to the webcams, which will show as "N/A" at first.  Click on "edit" for your webcam, answer the question it asks, and it will take you to a display with information needed to set up the webcam again.  After your accept/deny and make sure everything on the page is okay, you will be taken back to the "My Devices" list, where the key will have populated.  This key will also appear on the edit page, to make it one easy screen shot if you go back to edit the upload protocol.

You need to go through the steps to make the key populate in order to get the key to make the upload work.  

If you have questions, feel free to ask here or via or

Thank you!

Weather Underground customer service