What is your scheduled maintenance times?

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  • Updated 6 years ago
I have had three issues in the past 2-3 months with the service being down at the time I try to make a call (usually around 5am). Do you have regularly scheduled maintenance during thsi time? What would be a better time to query the service. Thanks in advance.
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Nathan Williams

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Posted 6 years ago

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Brendan Hayes, Official Rep

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We haven't had any scheduled maintenance, but when we do we usually tweet it. Our databases go through a migration during the middle of the night, which might cause the issue you mentioned, though it shouldn't make the API unusable. Do you have any other details about time of day or frequency? Or particular locations it always/never happens for?
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Nathan Williams

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Thanks for the response Brendan. It doesn't seem to always occur on a specific day, but I can tell you that it is always around 5am or very shortly after (The time my app always runs). They are all Indiana zipcodes which I send to the API; usually the same ones. They work 99% of the time, but as I mentioned, I have had three different failures over the past couple of months. Retrying later in the day after it fails has always worked.